Problem

There may be an error in the campaign setup where the time zone for a specific location is incorrectly set, causing a delay in the campaign trigger time.

For example, if a country is only 1 hour behind another country, but the campaign is set as 2 hours behind, it can result in a delay.

Solution

The hour difference is caused by Daylight Saving Time (DST). You can submit a feature request to the MoEngage product team through the MoEngage dashboard's Submit product idea option.