When you create a ticket, you receive an auto-generated email to your email address with the ticket number. You can use this email thread to communicate further about the issue or reopen the case.

You can open the email to see the details of the ticket.

You can also track your open or closed tickets by clicking your name on the web form (top right) and clicking My activities.

The My activities page is displayed. You can see all your tickets on the Requests tab.