Test Alert Logs

Test logs are populated for every request triggered for this alert using the Test Request Details. This helps you debug request failures faster and identify bottlenecks in the process.

The following information is available in the logs:

Request Received Time

The timestamp that indicates when MoEngage received this request from you. This will show the exact time when the request was received down to seconds.

Request ID

The unique identifier that is assigned to every request. This value is generated and stored by MoEngage.


This denotes the channel on which the request was sent. Requests may be sent on single or multiple channels.

Request Status

This denotes the status of the request and represents different milestones where the request/message can fail. Possible statuses are:

      1. Request Failed -When it is a duplicate request or an inactive alert (paused or dropped) was targeted
      2. Request Processing - When MoEngage takes an unusually long time to process the request and send it to the vendors.
      3. Request Dropped - When the rate of requests is more than the rate limit set for alerts. MoEngage follows a rate-limiting of 10K requests per minute. Get in touch with your account manager if you want to increase the API rate limit.
      4. Delivery Pending - When MoEngage is still waiting for the delivery callback from the vendor of a particular channel. Some of the vendors take up to 15 mins to update whether a message was delivered.
      5. Delivery Successful - When the vendor was able to deliver the message to the recipient. You can also check how quickly was this message delivered in the Time to deliver column.
      6. Delivery Failed - When the vendor was not able able to deliver the message. This could result due to various reasons like hard and soft bounces in email and errors like handset issues, incorrect mobile number, inbox full, and so on in SMS.
      7. Delivery info NA - When MoEngage has not received any callbacks in the desired format from the vendors. This is applicable in the case of custom connectors and SMTP in SMS and Emails respectively.

Recipient ID

This denotes the recipient information to whom the message was targeted. This field contains the email address for the email channel and the mobile number for SMS.

Transaction ID

This is a unique identifier attached to every transaction for which the Alert is being sent. This value is used to support Idempotency in MoEngage. For more information, refer to idempotent requests.

Time to deliver

This denotes the total time taken to deliver the message from the moment MoEngage received a request. This will pertain to the delivery timestamp in the delivery callback and request received time. The time to deliver includes moengage processing time and the time taken by the vendor to deliver the message.

Once you’ve tested the Alert, test logs get generated and can be viewed in the Test Request Logs section as shown below.


Search Test Alert Logs

You can search and filter your test logs using the following filter conditions:

      1. Search by Request ID or Transaction ID
      2. Search by Channel
      3. Search by Request Status
      4. Search within a specified date range
      5. Search with Recipient ID
      6. Search with Time to Deliver
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