Configure SMS General Settings
  1. Navigate to Dashboard > Settings > Channel > SMS & Connector > SMS General Settings
  2. Do the following:
    Field Description
    SMS Subscription Management
     

    BETA

    This is a Beta Feature. If you wish to try out the feature, reach out to support@moenage.com.

    Only enabled for the North America region.

     

    PREREQUISITES

    1. The standard user attribute "SMS Subscription Status" needs to be updated for all the users before enabling the toggle.

    2. If the SMS Subscription Preference is already being tracked in a custom user attribute, the status data for all the users needs to be migrated to the standard user attribute before enabling the toggle.

    3. For the keyword replies to be tracked from the user, the mobile numbers of the end users should be tracked in the Mobile Number (Standard) user attribute.

    When you enable the toggle, SMS subscription management is enabled.

    For more information, refer to SMS Subscription Management.

    Current Provider

    Select from the drop-down the SMS provider. All SMS will be sent using the selected SMS provider.

    For more information, refer to SMS Partners of MoEngage.

    User Attribute that stores user’s mobile numbers

    Select the standard attribute for mobile number. 

    MoEngage standard attribute name for mobile number attribute is Mobile Number (Standard). This is a standard attribute where the name is provided by MoEngage and the value is provided by you.

    Preference Management 
     

    BETA

    This is a Beta Feature. If you wish to try out the feature, reach out to support@moenage.com.

    Only enabled for the North America region.

    When Subscription Management toggle is enabled, the configured preference management settings for SMS are overwritten.

    When the Subscription Management toggle is disabled, the preference management settings are set to 'Mobile Number(Standard) exists'. Refer the screenshot below.

    203818D1-0B1A-40A8-B758-5FD0A7C66FCB_1_201_a.jpeg

Was this article helpful?
0 out of 0 found this helpful