Audit Logs

Overview - Audit Logs

Audit logs are a central place to store a trail of all activities for your MoEngage account, such as:

  • users logging in to the account.
  • users making changes to the account.
  • users invited to the account.
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Information

  1. Audit logs are available for only limited events, including teams, inviting new users, changing roles, and updates for 2-factor authentication and SSO. 
  2. Audit logs will start tracking events from the point when the audit logs feature is enabled for your account.

Viewing Audit Logs

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Note

Audit logs can be viewed and downloaded only by admins.

To view Audit Logs:

      1. Navigate to Settings >> Audit Logs
        Actions available such as creating, deleting, updating, and exporting for your account, are shown in a tabular format.


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      2.  Click the Filter icon and Select filter values >> Apply.
        You can filter events taking place for any particular event type, user, or date range.


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Information

Audit logs cannot be modified or updated by any user or MoEngage.

You can view these columns with the following information for a user performing any action:

      • Time - The exact time an action took place
      • Team - Team of the user performing the action
      • Entity - Event category of the action taken
      • Activity - Description of the action
      • Action - Create/Update/Delete or Export action performed
      • Actor - Email ID of the user performing the action
      • IP - IP address of the user

Downloading Audit Logs

      1. To download audit logs, you need to navigate to Settings >> Audit Logs
      2. Apply any filter for any particular event type, user, or date range (Optional)
      3. Click on “Export Audit Logs” on the right-hand side of the screen

      4. You will receive a CSV file with the selected details on your email ID, with a confirmation message on your screen.

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Information

Audit logs are available for the last 90 days only.

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