1. User Guide
  2. Settings
  3. Account
  4. Audit Logs

Audit Logs

Audit logs are a central place to record a trail of all actions and changes, such as user logins and configurations, that occur within your MoEngage workspace. They help you understand what changes were made, when they were made, and who made them.

The following are some examples of audit logs:

  • A user logging into the account
  • A user editing the account
  • A user creating a content block
  • A user editing an alert
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Information

  • Only admins can view and download the audit logs.
  • Audit logs will track the events after you enable the audit logs feature for your workspace.
  • The Teams is only visible when the feature is enabled for your account. (This specifies the team to which the user belongs when the particular action is performed.)
  • No user can modify or update audit logs.

View Audit Logs

To view audit logs, perform the following steps:

  1. On the left navigation menu in the MoEngage UI, navigate to Settings> Account > Audit logs. The Audit logs page appears.

On the Audit logs page, the data is displayed in a tabular format, with columns containing details related to each activity performed by the user or team.

Columns Description
Time This specifies the timestamp by capturing the specific day, month, and year when a particular action is performed.
Teams This specifies the team to which the user belongs when a particular action is performed.
Entity This specifies the type of event when the particular action is performed.
Activity This specifies the summary when the particular action is performed.
Action This specifies the type of task performed, such as CREATE, UPDATE, DELETE, EXPORT, INVITE, Campaign duplicated, Campaign resumed, Campaign archived, Campaign unarchived, or Campaign paused.
Actor This specifies the email ID of the user who performed the particular action.
IP This specifies the IP address of the system the user used to perform the particular action.

Events Captured in Audit Logs

This section helps you understand the events or activities performed for each   module within your workspace:

Segment

Entity, Module, or Object Activity or Event Description
Custom Segment Create A new custom segment was created by the user.

Edit

 An existing custom segment was edited by the user.
Archive A custom segment was archived by the user.
Unarchive A custom segment was unarchived by the user.

Analytics

Entity, Module, or Object Activity or Event Description
Chart Create A new chart was created.
Update An existing chart was updated.
The chart update failed.
Delete A chart was deleted.
Behavior chart Create A new Behavior chart was created.
Funnel chart Create A new Funnel chart was created.
Retention Chart Create A new Retention chart was created.
Session and Source Chart Create A new Session and Source chart was created.
User paths Create A new User Paths chart was created.
Dashboard Create A new custom dashboard was created.
Update An existing custom dashboard was updated.
The custom dashboard update failed.
Delete A custom dashboard was deleted.
Dashboard Subscription Create A new dashboard subscription was created.
Update An existing dashboard subscription was updated.
The dashboard subscription update failed.
Delete A dashboard subscription was deleted.

Campaign Management

Entity, Module, or Object Activity or Event  Description
Content Blocks Create/Publish A new content block was created or a draft was published.
Note: When a draft content block is published, it is recorded as a CREATE event.
Edit An existing content block was edited.
Delete A content block was deleted.
UTM Parameters Enable A UTM parameter was enabled.
Disable A UTM parameter was disabled.
Update The UTM parameter settings were updated.
Tags Create A new tag was created.
Edit An existing tag was edited.
Delete A tag was deleted.
Category Create A new category was created.
Edit An existing category was edited.
Delete A category was deleted.
Content API Create A new Content API was created.
Update An existing Content API was updated.
Global Control Group Create A new Global Control Group was created.
Update The Global Control Group settings were updated.
Delete The Global Control Group was deleted.
Enable

The Global Control Group was enabled or disabled.

Turn on or turn off the Status toggle of a Global Control Group at Settings > Advanced settings > Control groups > Global control group details.
Reports Create A new report was created.
Edit An existing report was edited.
Stop A running report generation was stopped.
Delete A report was deleted.

Campaign Creation

Entity, Module, or Object Activity or Event Description
Create new campaign Publish The campaign was published.
Save as draft The campaign was saved as a draft.
Send for approval The campaign was sent for approval.
Draft Edit The campaign draft was updated.
Delete The campaign draft was deleted.
Publish The campaign draft was published.
Send for approval Reject The campaign was rejected by an approver.
Approve The campaign was approved.
Edit The campaign, currently under review, was edited.
Publish The approved campaign was published.
Under review Duplicate The campaign, currently under review, was duplicated.
Reject campaign Duplicate The rejected campaign was duplicated.
Edit The rejected campaign was edited.
Approve campaign Publish The approved campaign was published.
Publish campaign Edit The published campaign was edited.
Duplicate The published campaign was duplicated.
Pause The published campaign was paused.
Pause campaign Duplicate The paused campaign was duplicated.
Edit The paused campaign was edited.
Resume The paused campaign was resumed.
Archive The paused campaign was archived.
Archive campaign Duplicate The archived campaign was duplicated.
Unarchive The archived campaign was unarchived.
Unarchive campaign Duplicate The unarchived campaign was duplicated.
Edit The unarchived campaign was edited.
Resume The unarchived campaign was resumed.
Archive The unarchived campaign was archived.
Resume campaign Duplicate The active campaign was duplicated.
Edit The active campaign was edited.
Pause The active campaign was paused.
Edit campaign Send for approval The edited campaign was sent for approval.
Publish The edited campaign was published.
WhatsApp Sender Details Add A new WhatsApp sender was added.
  Update An existing WhatsApp sender's details were updated.
  Delete

An existing WhatsApp sender was deleted.

Inform

Entity, Module, or Object Activity or Event Description
Campaign Activities Create Alert A new alert was created.
Update Alert An existing alert was updated.
Archive Alert An alert was archived.
Pause Alert An active alert was paused.
Resume Alert A paused alert was resumed.
Settings Enable User attributes

The use of user attributes in Inform was enabled.

This is done by enabling the User attributes toggle at Settings > Miscellaneous > Inform.
Disable User attributes The use of user attributes in Inform was disabled. This is done by disabling the User attributes toggle at Settings > Miscellaneous > Inform.
Enable PII Purging in Inform PII purging in Inform was enabled.
Disable PII Purging in Inform. PII purging in Inform was disabled.

Personalize

Entity, Module, or Object Activity or Event Description
New audience Create/Publish A new audience was created and published.
Draft experience Create A new experience draft was created.
Update An existing experience draft was updated.
Experience Create/Publish A new experience was created and scheduled for delivery.
Update An active experience was updated.
Paused An active experience was paused.
Resume A paused experience was resumed.

Landing Page

Entity, Module, or Object Activity or Event Description
New landing page Create The landing page was created.
New landing page draft Create A draft for the landing page was created.
Existing landing page draft Update The draft for the landing page was updated.
Landing page Update The landing page was updated.
Landing page Archive The landing page was archived.
Landing page Status Update The status of the landing page was updated.

Filter Audit Logs

MoEngage allows you to search and sort audit logs within the workspace based on your selected criteria. You can filter the audit logs in two ways:

Search Logs

  1. On the left navigation menu in the MoEngage UI, navigate to Settings > Account > Audit logs. The Audit logs page appears.
  2. In the Search logs by box, type the keyword, such as the Team, Entity, Activity, Action, Actor, or IP.
  3. Press Enter.

Filter Logs 

  1. Click the Filter icon.
  2. On the Filter dialog box, enter the following details:
    Field Description
    Team(s)

    Select the team to which the user belongs when the particular action is performed.
    Action Select the type of task performed.
    Actor Select the email ID of the user who performed the particular action.
    Date time Range Select the date range in which a particular action is performed.

  3. Click Apply.

The audit logs are displayed based on your selected criteria.

Download Audit Logs

MoEngage allows you to export and download the audit log reports in CSV files. To download them, perform the following steps:

  1. On the left navigation menu in the MoEngage dashboard, navigate to Settings > Account > Audit logs. The Audit logs page appears.
  2. Filter the audit logs if required.
  3. Click Export audit logs in the upper-right corner.
    The audit log report is successfully sent to your email ID.
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Information

  • You can export and download the audit log reports in CSV files using the following file naming convention: WorkspaceName_ExportID_YYYY-MM-DD.
  • Audit logs are available for the last 90 days only.

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