Overview
Audit logs record events, actions, and changes that occur for your MoEngage workspace. Audit logs are a central place to store a trail of all activities for your workspace. The following are some examples of audit logs:
- A user logging in to the account
- A user making changes to the account
- A user creating a content block
- A user editing an alert
These logs help you understand what changes were made, when they were made, and who made them.
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Information Audit logs will start tracking events from the point when the audit logs feature is enabled for your account. |
Events Captured in Audit Logs
| Module or Object | Event |
|---|---|
| Users | Inviting new users |
| Roles | Changing roles |
| 2-Step Verification | Updating 2-step verification |
| Single sign on | Updating single sign on (SSO) |
| Content Blocks | Create a content block |
| Edit a content block | |
| Draft (when you publish a draft content block, it is considered as "Create" only) | |
| Delete a content block | |
| UTM Parameters | Enable a UTM parameter |
| Disable a UTM parameter | |
| Update a UTM parameter | |
| Tags | Create a tag |
| Edit a tag | |
| Delete a tag | |
| Create a category | |
| Edit a category | |
| Delete a category | |
| Content API | Create a Content API |
| Update a Content API | |
| Global Control Group | Create a Global Control Group |
| Update a Global Control Group | |
| Delete a Global Control Group | |
|
Enable or disable the Status toggle of a Global Control Group at Settings > Advanced settings > Control groups > Global control group details. |
|
| Reports | Create a report |
| Edit a report | |
| Stop a report | |
| Delete a report | |
| Inform | Create an alert |
| Edit an alert | |
| Enable or disable the User attribute toggle at Settings > Miscellaneous > Inform. |
View Audit Logs
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Note Only admins can view and download audit logs. |
To view Audit Logs:
-
Navigate to Settings > Account > Audit Logs.
- Actions available, such as creating, deleting, updating, and exporting for your account, are shown in a tabular format.
- Click the Filter icon and Select filter values >> Apply.
You can filter events taking place for any particular event type, user, or date range.
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Information Audit logs cannot be modified or updated by any user or MoEngage. |
You can view these columns with the following information for a user performing any action:
- Time - The exact time an action took place
- Team - Team of the user performing the action
- Entity - Event category of the action taken
- Activity - Description of the action
- Action - Create/Update/Delete or Export action performed
- Actor - Email ID of the user performing the action
- IP - IP address of the user
Download Audit Logs
- To download audit logs, navigate to Settings > Account > Audit Logs.
- Apply any filter for any particular event type, user, or date range (Optional)
- Click Export audit logs on the top right.
- You will receive the audit exports with the selected details on your email ID, with a confirmation message on your screen. You can download the exported result, which is a CSV file with the following file naming convention:
WorkspaceName_ExportID_YYYY-MM-DD
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Information Audit logs are available for the last 90 days only. |