Introduction

An item catalog is a prerequisite for creating and using recommendations. It is a comprehensive list of all your business offerings with their relevant details, such as products, services, flights, articles properties, restaurants, dishes, and social media feeds.

Catalog

The Catalog feature allows you to create and manage item catalogs. You can connect their item catalog to MoEngage and utilize the item information in their campaigns.

Create Catalog

To create an item catalog, follow these steps:

1. Go to Content > Catalogs from the left navigation. The Catalogs page is displayed.
2. Click Create Catalog.
3. In the Enter catalog name field, enter a name for the catalog.
4. Click Create.

After creating the item catalog, you can start populating it with item information using feeds.

Feeds

Feeds act as the data source for item information in the catalog. Feeds allow you to upload, update, or sync item information. They contain a set of items fetched or uploaded from a source.

Types of Feeds

Feeds provide detailed attributes of the items, such as ID, title, link, and image link. The following are the feed options:

1. Manual Upload: The manual upload option in the Catalog feature allows marketers to upload a CSV file containing item listings. This method is suitable for situations where marketers want to perform a one-time upload of their item information.
2. URL Upload: Marketers can establish a connection with their external catalog and sync it with MoEngage by defining the catalog source URL. This enables timely synchronization and updates of relevant item attribute information. With options such as daily, weekly, or hourly intervals, marketers can ensure their item information remains up-to-date in MoEngage, making it ideal for almost real-time or frequent updates to the item catalog.

Adding Feeds to Catalogs

To add feeds to catalogs, follow these steps:

1. Go to Content > Catalogs from the left navigation. The Catalogs page is displayed.
2. Click the Add feed button for the desired catalog.

3. Choose one of the following feed upload options:
   1. Manual upload: To manually upload a CSV file, select the Manual upload option. Select the CSV file containing your item listings.
   2. URL upload: To sync your catalog file, define the file source URL of your catalog. MoEngage supports CSV, TSV, and XML files with any HTTP, HTTPS, FTP, and SFTP connection URL. You can choose from daily, weekly, or hourly sync options to keep your item information up-to-date in MoEngage.

Feed Upload States

After you add a feed to a catalog, the feed upload action can have the following states:

• Success: The Feed is uploaded successfully and is available for use in the Catalog.
• Pending: The Feed is currently being processed.
• Processed with Error: There are some errors with some of the items in the uploaded feed. The feed is uploaded partially.
• Error: There was an error during the feed upload, and the feed is not uploaded.

After you upload a Feed to the Catalog, its name becomes hyperlinked. Clicking this link opens the Feed contents in a new browser tab, where you can view the item details of some sample lists of items.

FAQs