User Attribute/Profile Integration Validation


This help article covers User Profile Testing for Login/Logout/User Attributes related information across Android, iOS and website platforms.

What we want to Validate

Ensuring if Login ID, Email, Phone and any other User Attributes are tracked correctly


How to do validation 

  • First, we should get the app build for Android/iOS or Website after it is integrated with MoEngage SDK. 
  • Once we install the app build on our device or open the website, we should log in with personal information like Email Address, Phone Number, Social Login and so on according to app/website design.
  • After your login is successful, App/Website should capture data and your user profile will be created on MoEngage Dashboard.
  • After successful login, we can search on the MoEngage segmentation dashboard using the Email, Phone or ID as tracked by app/website as below and if the user is created, the result will display the count as 1. User profiles can be seen by clicking on the person icon as described.




  • We should be verifying ID, Email, Phone and other User Attributes are correctly mapped on MoEngage dashboard as described. Few user attributes are tracked by MoEngage SDK as standard user attributes and they are shown under Tracked Standard Attribute.



  • If any custom user attributes are tracked, these can be found as described. In addition to standard user attributes which are not tracked by MoEngage SDK, these are shown under Tracked Custom Attribute.


Success Criteria

  • ID is one of the most important data points in the MoEngage system. For any user, tracking user attributes are important but ID is compulsory for any registered users. If ID is not specified for a user as unique then further user merging and profile management across Android, iOS, Web or any analytics system tracking will not be synchronized to a single profile. If Login ID is set correctly on login of the app/website, the user profile will display as described. Similarly, all other user attributes should be tracked. To fix Login ID related or user attributes issue, refer to Android, iOS and Web.



  • If the app has a Logout feature and it is implemented correctly then click the Logout button, it is tracked successfully and should display as described along with platform names like Android, iOS or web. To fix log out issue, refer to Android, iOS and Web.


Potential Issues and Solution

  • If Login ID is not correctly set while login in to the app/website, it can lead to corrupted user data.
    To fix the Login ID-related issue, refer to Android, iOS and Web.

  • If Login ID, Email, Phone or any other user attributes are not correctly tracked in the user profile which can lead to data corruption for Push, SMS, Email Channel communication along with performance statistics can be problematic. To fix User attributes-related issue, refer to Android, iOS and Web.

  • If User Logout is not tracked at the time of user logging out then data can be corrupted. To fix the Logout issue, refer to Android, iOS and Web.

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