Flow Settings

You can configure the following settings in flows:

Settings Description
Campaign Tags

Select from the drop-down up to five campaign tags.

For more information, refer to Campaign Tags.

Conversion Goal
Goal Name

Type the name of the goal to manage and identify the goal.

 

GOAL NAMING GUIDELINES

  • Contain a minimum of five characters and a maximum of.
  • Contain special characters 
Event Name

Select from the drop-down the defined events based on which the goal is tracked. 

For more information, refer to Events and Attributes.

New Attribute Click to add the defined attributes, conditions, and values to filter or drill down the goal being tracked. 

For more information, refer to Events and Attributes.

Track goal for Define the time duration in hours from which the goal is tracked after the user receives the campaign.
Messaging Control
Ignore DND Settings

Turn ON Ignore DND Settings

Click to turn ON ignore DND settings to ensure that Do Not Disturb (DND) settings are not applied for the messages sent by the respective Flow. For example, messages will be sent at all times.

Turn OFF Ignore DND Settings

Disabling the setting to OFF ensures that Do Not Disturb (DND) settings are applied for the messages sent by the respective Flow. For example, messages are not sent during DND time.

For more information, refer to Frequency Capping (FC) and Do Not Disturb (DND) for Flows.

Ignore frequency capping

Frequency Capping (FC) allows you to limit the number of messages sent to your users during a specific period of time. The limit is applied on a channel (push, email, connectors) level. For more information, refer to channel level Frequency capping.

Turn ON Ignore frequency capping

Click to turn ON the Ignore frequency capping to ensure that all the channel level capping is ignored for the messages sent by the respective Flow.

Turn OFF Ignore frequency capping

Disabling the setting to OFF ensures all the channel level FC settings are applied to the Flow Messages. 

For more information, refer to Frequency Capping (FC) and Do Not Disturb (DND) for Flows.

Count for the frequency capping

When the Ignore frequency capping is enabled as ON, the marketers can decide if they want to count the channel message sent by the respective Flow for FC. This further controls messages to be sent by other Flows/Campaigns.

For more information, refer to Frequency Capping (FC) and Do Not Disturb (DND) for Flows.

Preferences
Push

If you are using Preference Management settings to automatically exclude specific users from the campaigns,

Click on Push to override the preference to include the opted-out users for delivering the flow action campaigns to the users. 

SMS

Click on SMS to override the preference to include the opted-out users for delivering the flow action campaigns to the users.

 
  • Flows use the Frequency Capping and DND Settings set by Marketers on a channel level. For example:
    • Email messages sent using Flows are controlled based on the FC & DND setting for Emails.
    • Push messages sent using Flows are controlled based on the FC & DND setting for Push and so on.
  • FC and DND settings are ignored when a default flow is created. You can open existing Flows and edit these settings. After editing, the settings are applied to all the messages sent thereafter.
 

All the settings are not applicable for Facebook Audience campaigns. If the setting is present in the Flow campaign, it will be bypassed for FB Audience. This feature is currently in closed beta and hence is available only for few clients. Contact your Customer Success Manager to get access to the feature.

FlowSettings.png

Click Save to save the settings or Cancel to cancel the changes.

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