How to Inform Users About New Charging Station for EVs

Introduction

As electric vehicles (EVs) continue on their path toward revolutionizing the transportation sector, the need for accessible and reliable charging infrastructure becomes increasingly vital. As a marketer responsible for promoting your company's new charging EV stations, you want to ensure maximum visibility and user engagement. By leveraging MoEngage platform's capabilities, you can seamlessly announce and promote your new charging stations to users when they are nearby, ultimately driving awareness, fostering convenience, and building brand loyalty.

In this article, we will create a Push campaign to announce the new EV charging station that you have launched. We will send Push Notifications to inform users about new EV stations when they enter a defined location.

Expected Result

Users receive a Push Notification on their phones when they enter a defined location:

Screenshot 2024-01-20 at 7.36.01 PM.png

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Prerequisites

  • Integration of MoEngage Android or iOS SDK in your platforms. For more information, refer to the Developer Guide.
  • Settings for Push.

Create a Push Campaign

In this section, let us create a Push Notification campaign to inform users about new EV stations when they enter a defined location:

Step 1: Target Users

  1. Navigate to the sidebar on the left and click Engage > Campaigns and click + Create campaign or click + Create new > Campaign.
  2. Under Outbound, select PushLocation Triggered.
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    You are taken to the first step "Target users" of defining your campaign.
  3. Enter the following details:
    1. Team: Select a team if your organization has teams enabled for your account. For more information, refer to Teams in MoEngage. For example, "VT_Enterprises".
    2. Campaign name: Enter a name for the campaign. For example, "New EV station Announcement".
    3. Campaign tags: Select the required campaign tags.
      image-20240120-135052.png
  4. Define your Geofence. While defining this, you can decide whether you want to show when a user enters this region, when a user exits, or when a user stays at this region for a defined time (only possible with Android).
    1. In the Geofence section, click + Add Geofence.
    2. In the Geofence name field, enter a name to the Geofence. For example, "ChargingStation@DisneylandPark".
    3. From the Send notification when drop-down, select when you want to show the communication. For this example, select "User enters the Geofence".
    4. From the Notification responsiveness drop-down, define your responsiveness as 5 minutes. This essentially is a frequency at which MoEngage checks if the user has entered the defined region or not.
    5. In the Search for a place search bar, search for the location of your store.
    6. Define the radius below the map.
      EV.png
  5. Click Done to add the Geofence. This adds the fence and you can check the same from the Geofence section where you initially saw the + Add Geofence button.
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  6. If you want to add more than one fence, click + Add Geofence again and repeat the same process as mentioned in Step 4 above. If you want to edit something about the fence, click the Edit icon and make the required changes.
  7. In the Target Audience section, select users who have not added anything to their cart in the last 30 days.
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  8. In the Target Platforms section, select Android.
  9. Click Next to move to the second step "Content" where you can define the content that will go into your Push campaign.

Step 2: Content

  1. Select the template that you like to go with. For our example, select Basic notification.
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  2. Enter the required content for the campaign. We can enter a title, message, and summary manually, or generate it using Merlin AI. For more information, refer to Generate Push Messages with Merlin AI. image-20240120-140052.png
  3. Add personalisation to the message using information such as the name of the user. Such personalization makes the message more contextual and makes the users feel connected. To do the same, enter “@". The Push Personalization pop-up is displayed from where you can select the information you want. image-20231225-101253.png
    Clicking the first name makes the message content look something as follows:
    Screenshot 2024-01-20 at 7.32.26 PM.png
  4. Not all users can find your charging station from where they are. So you can do one of the following:
    • Add the link to your charging station from the Deeplink option:
      1. From the Default click action drop-down list, select "Deeplinking".
      2. In the URL field, enter the link to your store. Screenshot 2023-12-25 at 4.54.09 PM.png
    • Add an action button to link to the charging station:
      1. Expand the Buttons section and click + Action button.
      2. In the Button name field, enter a name for the button. For example, "Take me there".
      3. From the Click action drop-down list, select "Deeplinking".
      4. In the URL field, enter the link to your charging station. Screenshot 2024-01-20 at 7.34.37 PM.png
  5. Click Next to move to the third step "Schedule and goals" where you can define the schedule and goal of your campaign.

Step 3: Schedule and Goals

Location-triggered campaigns are published as soon as possible always. However, you can control when the message must be shown based on certain time rules.

  1. In the Time bound for Geofences section, select the Limited period option.
  2. Click + Another time bound to add more rules.
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  3. In the Conversion goals section, add conversion goals that you like to track.
  4. Define Delivery controls and Advanced settings based on your requirements. For more information, refer to Create Push Campaigns.
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  5. Click Publish.

Conclusion

In this use case, we created a Push campaign to announce the new EV charging station that you have launched. We will send Push Notifications to inform users about new EV stations when they enter a defined location.

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