Account Lockout
"Account Lockout" is a security feature that locks an account when invalid login credentials or email OTP is used 4 times consecutively. This helps prevent attacks that might allow unauthorized entities to gain access to an account.
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Account lockout in MoEngage If you have entered incorrect login credentials or email OTP four times, your account gets locked for 180 minutes. |
Account Unblock - User
Once locked, you need to wait for 3 hours (180 minutes) to unblock your account. Alternatively, you can reach out to your admin to get it unblocked faster.
Account Unblock - Admin
You must be an admin to perform the following steps:
- Login into your MoEngage account using admin credentials.
- Navigate to Settings -> Account -> Team Management.
- Search for the blocked account using its email id.
- Click on the "Unblock" button next to the user name.
- Once done, you will see a successful message toaster. The user account will be unblocked.
- The user should be able to log in using the correct credentials.
You can also reach out to support@moengage.com in case the above-mentioned solutions do not work.