You can engage your users in 2-way conversations using MoEngage and its Partner Integrations. With 2-way conversations, you can:

1. Reply to customer messages via structured chat-bot flows
2. Reply to customer messages by routing them to agent conversations

How it works?

1. Create a chatbot or configure agent chats for WhatsApp on Infobip or Gupshup. For more information on integrating Infobip or Gupshup with MoEngage, refer to Infobip and Gupshup. 
2. Send a WhatsApp campaign to your users using Infobip or Gupshup as the sender. 
3. Configure the 2-way conversations based on the user's response. 
4. You can end the campaign if the customer does not respond to the message. 

Infobip

Handling 2-way conversations with Infobip: 

To know more, you can refer to:

• Answers: Answers is a chatbot-building platform that allows you to build, test, and deploy highly customized chatbots of different types.
• Conversations: Conversations is Infobip's Cloud Contact Center Solution (CCaaS). It allows you to engage in conversations with your customers over some of the most popular channels. 

Gupshup

Handling 2-way conversations with Gupshup: 

To know more, you can refer to:

• Conversational AI: You can build intelligent chatbots and deploy them on any messaging channel. 
• Agent Assist: You can address customer queries across the channels that are preferred by your customers.