To start using WhatsApp Messaging on MoEngage, configure the WhatsApp channel.
Navigate to the MoEngage Dashboard -> Settings -> Channels -> WhatsApp.
Steps to configure WhatsApp
To configure WhatsApp, you must configure the sender profile, add the information about pre-approved templates, update the opt-in information, and configure delivery controls.
Step 1: Configure your Sender profile
It is mandatory to configure details about your WhatsApp BSP/WSP. MoEngage currently supports Infobip, Gupshup, Karix, and Kaleyra as native WhatsApp Service Providers. If you want to use any other provider, use MoEngage Connectors.
Step 2: Add templates that are approved by WhatsApp already
For information about template approval and configuring the template details in MoEngage, refer to WhatsApp Templates.
Step 3: Update WhatsApp Opt-in on MoEngage
We recommend that you update the opt-in status in MoEngage.
Navigate to the MoEngage Dashboard -> Settings ->Channels -> WhatsApp -> General Settings.
You can configure the fields that store WhatsApp numbers and WhatsApp Opt-in statuses of end users here.
|Select the attribute in which user's WhatsApp mobile number is stored||This field denotes the attribute that would be storing the WhatsApp mobile number in MoEngage. Select Mobile Number from the dropdown.|
|Select the attribute in which user's WhatsApp Opt-In is stored||This field denotes the attribute that would be storing the WhatsApp opt-in status in MoEngage. Select WhatsApp Subscription Status from the drop-down.|
Step 4: Configure Delivery control settings