To start using WhatsApp Messaging on MoEngage, configure the WhatsApp channel.
Navigate to the MoEngage Dashboard -> Settings -> Channels -> WhatsApp.
Steps to configure WhatsApp
To configure WhatsApp, you must configure the sender profile, add the information about pre-approved templates, update the opt-in information, and configure delivery controls.
Step 1: Configure your Sender profile
It is mandatory to configure details about your WhatsApp BSP/WSP. MoEngage currently supports Infobip and Gupshup as native WhatsApp Service Providers. If you want to use any other provider, use MoEngage Connectors.
Step 2: Add templates that are approved by WhatsApp already
For information about template approval and configuring the template details in MoEngage, refer to WhatsApp Templates.
Step 3: Update WhatsApp Opt-in on MoEngage
We recommend that you update the opt-in status in MoEngage.
Navigate to the MoEngage Dashboard -> Settings ->Channels -> WhatsApp -> General Settings.
You can configure the fields that store WhatsApp numbers and WhatsApp Opt-in statuses of end users here.
|Select the attribute in which user's WhatsApp mobile number is stored||This field denotes the attribute that would be storing the WhatsApp mobile number in MoEngage. Select Mobile Number from the dropdown.|
|Select the attribute in which user's WhatsApp Opt-In is stored||This field denotes the attribute that would be storing the WhatsApp opt-in status in MoEngage. Select WhatsApp Subscription Status from the drop-down.|
Step 4: Configure Delivery control settings
This is optional. Configure Frequency Capping (FC) and Do Not Disturb (DND) to ensure that you are sending the optimum number of messages to your users and not during DND hours.