WhatsApp is currently a Beta Feature. If you wish to try out the feature, reach out to firstname.lastname@example.org.
To start using WhatsApp Messaging on MoEngage, ensure to follow the steps in the mentioned order:
Step 1: Configure your Sender profile
Mandatory step to configure details about your WhatsApp BSP/WSP. MoEngage currently supports Infobip and Gupshup as native WhatsApp Service Providers. If you want to use any other provider, use MoEngage Connectors.
Step 2: Add templates that are already approved by WhatsApp
Read more here to know about Templates and how to manage them inside MoEngage.
Step 3: Update WhatsApp Opt-in on MoEngage
Highly Recommended. Set fields that store end-users WhatsApp numbers and WhatsApp Opt-in.
To set these fields, navigate to MoEngage Dashboard -> Settings ->WhatsApp -> General Settings and configure the following
|Select the attribute in which user's WhatsApp mobile number is stored||From the drop-down select mobile number.|
|Select the attribute in which user's WhatsApp Opt-In is stored||From the drop-down select WhatsApp Subscription Status.|
Step 4: Configure Delivery control settings
Once you are done with WhatsApp Configuration, you are ready to kick-start your WhatsApp Campaigns. Read here on how to create WhatsApp Campaign.