Add file attachments to Email

This feature enables you to attach one or more files as part of the message in the email campaigns.

Use cases

      • Banks/Fin-tech brands send periodic account statements to their customer base.
      • Travel and hospitality brands must send receipts/tickets whenever a customer completes a purchase transaction.

How to add attachments?

EnableMore Options on the editor page (second step of email campaign creation) and click on the Attachments tab.There are three ways you can add attachments to email campaigns, and they are:

arrow_drop_down Option 1 -Add an attachment file from your local drive

Step 1 - Click on the Local File option.

Step 2 - Add the file from your local drive using either the Browse option or Drag & Drop option.

LocalDriveAttachement.png

arrow_drop_down Option 2 - Add an attachment file from a URL

Step 1 - Click on the URL option.

Step 2 - Add the URL containing the complete file path and the extension.

Step 3 - Click Attach.

URLAttachement.png

arrow_drop_down Option 3 - Add an attachment file using a personalized URL attribute

Step 1 - Click on the Personalized attachment option.

Step 2 - Use '@' and click Click to personalize to invoke the personalization menu.

Step 3 - Select the personalized URL attribute pointing to the file location and choose the corresponding fallback option. Make sure the entire URL is present in the chosen personalized attribute.

Step 4- Click Attach.

PersonalizedAttachement.png

Viewing the attachments in a published email campaign

View all the added attachments in the Info section once the campaign is published. You can also see all the attachments added under different variations on the same page.

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Limitations

The following are the restrictions to adding attachments:

      • Email size restrictions (MoEngage - Sendgrid)
            • You can attach up to 10 files in a single email campaign.
            • The individual file size limit is 6 MB.
            • Total email size (including the attachments and email content) - 20MB
      • Email size restrictions (Other email delivery providers)
            • You can attach up to 10 files in a single email campaign.
            • The individual file size limit is 6 Mb.
            • Total email size, including the file attachment, varies from provider to provider (We recommend having a maximum file attachment size of 75% of the available email limit). Below are file size limits for popular email providers:
      • For attachments via URL/personalized URL
            • The file in the URL needs to have a valid file extension.
            • The file link should be in a publicly accessible location.

FAQs

arrow_drop_down Can I track if my recipient opened the attached file?

No, the tracking will only be with respect to the campaign. We will not be able to track whether the attachment file got downloaded or opened.

arrow_drop_down What happens if my attachments exceed the maximum file size limit specified by my email delivery provider?

This will lead to a hard bounce, and the email will not be delivered.

arrow_drop_down What happens if the URL for the file attachment was faulty or incorrect?

The email campaign will not be delivered and be reported as 'Attachment failures' on the campaign analytics page.

arrow_drop_down What happens if the attachment files are missing in the URL I provided?

The email campaign will not be delivered and be reported as 'Attachment failures' on the campaign analytics page.

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