Introduction
This feature enables you to attach one or more files as part of the message in the email campaigns.
Example use cases
- Banks/Fin-tech brands send periodic account statements to their customer base
- Travel and hospitality brands need to send receipts/tickets whenever a customer completes a purchase transaction
How to add attachments?
Enable More Options on the 'Compose Email' page and click on the 'Attachments' tab
There are three ways you can add attachments to email campaigns and they are:
Step 1 - Click on the Local File option.
Step 2 - Add the file from your local drive using either the Browse option or Drag & Drop option.
Step 1 - Click on the 'Personalized attachment' option.
Step 2 - Use '@' and click on the 'Click to personalize' button to invoke the personalization menu.
Step 3 - Select the personalized URL attribute pointing to the file location and choose the corresponding fallback option. Make sure the entire URL is present in the chosen personalized attribute.
Step 4 - Click on Attach button.
View all the added attachments in the "Info" section once the campaign is published. You can also see all the attachments added under different variations on the same page.
Limitations
- Email size restrictions (MoEngage - Sendgrid)
- You can attach up to 10 files in a single email campaign.
- The individual file size limit is 6 MB.
- Total email size (including the attachments and email content) - 20MB
- Email size restrictions (Other email delivery providers)
- You can attach up to 10 files in a single email campaign.
- The individual file size limit is 6 Mb.
- Total email size including the file attachment varies from provider to provider (We recommend having a maximum file attachment size of 75% of the available email limit). Below are file size limits for popular email providers:
- For attachments via URL/personalized URL
- The file in the URL needs to have a valid file extension.
- The file link should be in a publicly accessible location.
FAQs
No, the tracking will only be with respect to the campaign. We will not be able to track whether the attachment file got downloaded/opened.
This will lead to a hard bounce and the email will not be delivered.
The email campaign will not be delivered and this will be reported as 'Attachment failures' on the campaign analytics page.
The email campaign will not be delivered and this will be reported as 'Attachment failures' on the campaign analytics page.