Authentication

Creating a new account on MoEngage

To access MoEngage, you must either be invited into your company's MoEngage Workspace or sign up as a new company on MoEngage.

Your company is already using MoEngage

If someone from your company has already logged into MoEngage previously, you can have a MoEngage Admin from your company invite you to the account

Somebody invited you

If invited to MoEngage, you should receive a welcome email from alerts@moengage.com. Clicking on the registration link will take you to the "Finish account setup" page, where you will be prompted to set a password for your account:

You can also choose to skip the password by signing in with Google. To do so, click on the Continue with Google option. If your admin has enforced Single Sign On (SSO), then you will be taken to the Login with Single Sign On page, where you will be asked to log in using your company's chosen SSO provider.

Creating a new company

If you and your company have not used MoEngage before, you can proceed to create a new account. To create a new account on MoEngage, you need to visit:

Sign-Up
https://dashboard-0X.moengage.com/v4/#/auth/signup

The 'X' in the URL refers to the MoEngage Data Center (DC). MoEngage hosts each customer in a different DC. You can find your DC number (value of X) and replace the value of 'X' in the URL by referring to the DC and API endpoint mapping here.

Fill in your details, or choose to fast-track with Google.

To sign up with Google, click on Continue with Google and select your Google account to use with MoEngage. Once you have signed in with Google, give us a few details, and you're ready to start engaging your customers with MoEngage!

Logging in to MoEngage

There are multiple ways to log in to MoEngage:

  1. Using a password
  2. Using your Google account
  3. Using your company's SSO provider

To log in to MoEngage, go to your dashboard's login page:

Login
https://dashboard-0X.moengage.com/v4/#/auth/

The 'X' in the URL refers to the MoEngage Data Center (DC). MoEngage hosts each customer in a different DC. You can find your DC number (value of X) and replace the value of 'X' in the URL by referring to the DC and API endpoint mapping here.

Using a password

By default, anyone can log into MoEngage using their passwords. In order to do so, simply enter your email and password on the login page to continue.

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Note

If your administrator has enforced Google Sign In, then you will be forced to sign in with Google even after entering the correct credentials.

Using Google Sign-In

An alternate way to authenticate your password is using Google Sign-In. Anyone, by default, can sign into MoEngage using their registered Google accounts. To do this, on the MoEngage Login page, click on the Sign in with Google option. Select your Google account to continue.

Using Single Sign On (SSO)

If your administrator has enforced Sigle Sign On in your organization, you can only use SSO to log in. To continue, click Login using SSO on the MoEngage page. Enter your registered email address and click Login. You will then be taken to your organization's SSO provider to continue. Once you have successfully authenticated, you will automatically be logged in to MoEngage.

2-Factor Authentication

If your MoEngage Admin has enabled 2FA authentication for your account, then you will be asked for additional authentication when signing in with Google or using your password. For more information, refer to 2-Step Verification.

Authentication Methods

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Warning

Only admins can access the login settings.

Administrators on MoEngage can determine how the team can log in to MoEngage.

Revamped UI Old UI

Navigate to Settings -> Security -> Login in the MoEngage Dashboard.

Security_Authentication_RevampedUI.png

 

 

You will be presented with three options:

  1. Password or Google sign in - By default, any MoEngage user can log in using either their passwords or Google Sign In.
  2. Google Sign In only - Select this option to restrict your team to using Google Sign In only. By using this option, your team can no longer use their passwords to log in to MoEngage.
    Note: Any users who do not have a Google account, such as your external stakeholders, will get locked out as well.
  3. Single Sign On (SSO) only - You can also enforce Single Sign On (SSO) for your organization on MoEngage. By using this option, your team will use your configured SSO provider to log in to MoEngage and can no longer log in using their passwords or connected Google accounts. For more information, refer to Single Sign On (SSO).

Change Your Authentication Method

To change your team's authentication method, go to Settings -> Login -> Authentication. Select the authentication method you want to use for your team and click Save.

What happens when I switch to Google Sign In only?

Enforcing Google Sign In will mean that your teammates will not be able to log in to MoEngage using their email addresses and passwords. They will need to use the Sign in with Google button. Your teammates will be locked out if:
  • They do not have a Google account.
  • The email addresses associated with their Google and MoEngage accounts do not match.
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Warning

Once your settings have been saved, all your teammates who have not logged in via Google will be logged out.

What happens when I switch to Single Sign On (SSO) only?

Team members will have to log in using their email ID and password on the Identity Provider. Your teammates will be locked out if:

  • They do not have an account in the Identity Provider
  • The email addresses associated with their Identity Provider and MoEngage account do not match

For more information, refer to Single Sign On (SSO).

FAQs

arrow_drop_down What should I do if I forgot my password?

If you forget your password, you can request your password to be changed. On the login page, click Forgot password. Enter your registered email, and click Send Link. You will receive an email from alerts@moengage.com with a link to reset your password. Clicking on the link will take you to the Reset password page, where you can set a new password.

arrow_drop_down Why am I being asked to verify using OTP?

When MoEngage detects login activity from a different device or location, MoEngage validates your identity by sending an OTP to your registered email address. Fill in the received OTP in the relevant field. For more information, refer to OTP Verification.

arrow_drop_down Why was I logged out of MoEngage automatically?

This could have happened due to various reasons:

    1. Forced logouts - If you see the following message: "You have been logged out due to recent security updates. Please login again.", it could be due to any of these scenarios:
      • Your role might have been changed by the Admin or Manager of your account - In such a case, log in again. To find out more about roles in MoEngage, refer to Access Roles.
      • Your admin might have enforced Google Sign On - In such a case, log in using your Google Account to link it to MoEngage.
      • Your admin might have enabled Single Sign On -  In such a case, log in using your Identity Provider (Google, Okta, One Login) log in credentials for security purposes.
    2. Session expired - If you see the following message: "Your session has expired. Please log in again." this occurs when your session is not active for a long time. In such a case, log in again.
    3. Site Data - If you see the following message:  "Your session has expired. Please clear your site data to continue", do the following:
            1. Click the ellipsis at the top right corner of your browser. Screenshot_2022-10-10_at_3.32.38_PM.png
            2. Select More tools > Developer tools. Alternatively, press the  Ctrl+Shift+i for Windows and Cmd+Option+i for Mac
            3. Select the Application tab. If you don't see the option, click the >> icon to reveal any hidden tabs. Screenshot_2022-10-10_at_3.36.11_PM.png

            4. Select Storage in the left pane and click Clear Site Data in the right pane. Screenshot_2022-10-10_at_3.38.10_PM.png
            5. Select all the options.

              Screenshot_2022-10-10_at_3.40.40_PM.png

              All the data stored for the site will be deleted, and you will be signed out immediately. Log in again to access your MoEngage dashboard.

If the problem still persists, you can write to support@moengage.com.

arrow_drop_down I signed up using Google. What is my password?

You can create a new password at any time using the Forgot Password option on the Login page.

arrow_drop_down Why am I being forced to sign in using Google?

This is because your last used Workspace might have Google Sign-In enforced. Please contact your MoEngage Admin to understand your company's login policy.

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