This article provides step-by-step instructions to configure email settings in Amazon SES.

Introduction

Amazon Simple Email Service (Amazon SES) is a cloud-based email service provider that can integrate into any application for high volume email automation. Amazon SES lets you reach customers confidently without an on-premises Simple Mail Transfer Protocol (SMTP) email server using the Amazon SES API or SMTP interface.

Configure the Amazon SES account

Complete the following actions in your Amazon SES account before you configure email settings in MoEngage:

Request Production Access for your Amazon SES Account

By default, Amazon SES operates in a sandbox environment. This means you can only send emails to verified email addresses and from verified identities. To send emails to all your recipients, you must request production access for your SES account.
For more information, refer to Request production access (Moving out of the Amazon SES sandbox).

Validate your Domain in Amazon SES

You must validate the domain you plan to use for sending emails in Amazon SES. Ensure the domain is validated in the same AWS region where you configured your SES account for production. This step verifies that you own the domain and helps maintain your sender reputation.

For more information, refer to Creating and verifying identities in Amazon SES.

Create SMTP Credentials in Amazon SES

Generate Simple Mail Transfer Protocol (SMTP) credentials in Amazon SES. Ensure you create these credentials in the same AWS region where you validated your domains and enabled production access.

For more information, refer to Obtaining Amazon SES SMTP credentials. Make sure to note these credentials in a secure location, as they will not be visible again after you close the window.

Configure Email Settings

Add Settings in MoEngage UI

1. Log in to your MoEngage workspace.
2. Navigate to Settings > Under Channels > Email > Sender Configuration tab> Click Add Sender.
   
   
3. In the following Add Sender screen that appears, choose Amazon SES and add the following SMTP details as shown below.
   
   

   Field	Description
   Sender Name	Enter a sender name.
   SMTP Host Name	You can obtain this information from your Amazon SES account.
   SMTP Port	Enter 587. Port 587 is the recommended port to avoid rate limits from certain service providers.
   SMTP Protocol	Select TLS.
   SMTP Username	You can obtain this information from your Amazon SES account.
   SMTP Password	You can obtain this information from your Amazon SES account.

4. Configure Unsubscribe Settings based on your requirements. For more information, refer to Track Email Unsubscribes.
5. Configure the List unsubscribe email settings based on your requirements. For more information, refer to List Unsubscribe Email.
6. You can use the Bounce and Compliant Tracking URL while configuring SNS settings in your Amazon SES account.
7. Click Save. The added connector is listed under the Sender configuration tab.
8. Navigate to the General Settings tab.
9. From the Set a default sender drop-down, select the sender you added.
10. From the User Attribute that stores the user’s email address drop-down, select "Email (Standard)".
11. In the “From” email address(s) field, add the from address. The domain (the part after @) must be a validated one on Amazon SES.
    
12.  Save the settings. The “from address” mailbox added above will receive a verification email. Ask your IT team to get you access to that mailbox or ask them to click that verification link.

Configure the Configuration Set in SES

Use Configuration sets to use separate IP pools. For more information, refer here.

Configure SNS settings

Use SNS settings to configure the event webhook. To configure SNS settings, perform the steps below in your Amazon SES account. For more information, refer to Configuring Amazon SNS notifications for Amazon SES.

1. In Amazon SES, navigate to Topics.

2. Select the Topic created under the configuration set.
   
   
3. Click Create Subscription.
   
   
4. Choose the Protocol as HTTPS.
   
   

5. In the Endpoint URL field, paste the Bounce and Complaint Tracking URL you obtained from the MoEngage email settings page.

6. Clear the Enable raw message delivery check box.
   

7. Click Create subscription.

8. Navigate to Subscriptions to view your new subscription.

   
   
9. If the subscription status remains Pending confirmation after 1-2 hours, select the subscription and then click Request confirmation. Ensure the subscription status changes to Confirmed to complete this step. 

Test Email Settings

To verify your Amazon SES integration, refer to Test the Email Settings.

Next Steps

After your Amazon SES sender is configured, you can proceed to create and send your email campaigns in MoEngage. For more information, refer to Create Email Campaign.