Logging in from a new location or a new device requires further authentication using an OTP sent to your email address. MoEngage sends an OTP to your registered email whenever it detects a new device/new location for your ID. This is more beneficial than only using login credentials, as
- An additional layer of authentication increases security.
- The risk, in case of compromised credentials, is reduced.
Once you enter your login credentials on the login page, MoEngage detects either your device or location as unrecognized and takes you to a new page where the system asks you for an OTP.
- Enter the OTP received on your registered email address.
- Click Verify.
You should now be directed to your MoEngage account. If you still have any issues, write to email@example.com.