Configure Subscription & Keywords


This is a Beta Feature. If you wish to try out the feature, reach out to

Only enabled for the North America region.



SMS Keyword Management is not supported for multiple senders/connectors.


Users need to provide consent to receive SMS, and this is part of the regulatory compliance. For more information on SMS compliance, refer to SMS Regulations. Use the Subscription and Keywords tab to track the user's SMS Subscription Status using keywords. Keyword categories and auto-response messages can be added and configured in this tab.

Manage Subscriptions and Keywords

Keywords capture the user consent to subscribe or receive and unsubscribe or not receive SMS notifications. Keywords are used to get support or help with SMS alert subscriptions.



When the Manage SMS Subscription and Keywords Toggle is on, the custom keywords become enabled and need to be configured. Auto-response messages for the respective keywords need to be configured.

      1. Navigate to the Dashboard > Settings > SMS & Connectors
      2. Click Subscription & Keywords
      3. Toggle Manage SMS Subscription & Keywords to enable SMS for a particular SMS partner
        For more information, refer to SMS Connector Configuration
      4. To configure the keywords for SMS, click AddKeywordCategory.png.
        The Add Keyword category pop-up window is displayed.
      5. Do the following:
        Field Description
        Keyword Category

        Type or paste the keyword category name.



        The keyword category name should be only 50 characters long.


        Type or paste the keywords and press enter to add the keywords.

        For example, if the keyword category is Opt-In, the keywords are subscribe, start, resubscribe, enable, and so on.



        You can add only 20 keywords for a particular keyword category.

        Autoresponse message

        Type or paste the SMS message received by the user.

        For example, The message for resubscribing is as follows
        You have successfully re-subscribed for receiving messages from this number. Reply HELP for more info. Reply STOP to unsubscribe.



        The message can contain only 200 characters.

      6. Click Save to save the keywords and keyword category.


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