Triggered Campaigns not working on S2S events, how to resolve?

S2S events have to be modified a bit, for them to be considered for event-triggered campaigns. There is a flag you need to pass as part of S2S events.

You should use an additional key "real_time_action": "true" in the API request which can be added while sending the events to us. 

PFB the sample request:

    {
    	"type": "event",
    	"customer_id": "1234567890",
        "actions": [
      	            {
                     "action": "Set MPIN Failure",
                     "real_time_action": "true",
                     "attributes": {
                                    "date": "2017-02-06T15:49:28.744Z"
     		                    },
     		     "platform": "IOS",
                     "app_version": "2140",
                     "user_time": "1486376368",
                     "current_time": "1486376368"
                     }
                    ]
     }

The presence of this key in your request tells our system that these events have to be considered for event-triggered campaigns.

If you are still facing any issues, contact the MoEngage Support team.

To contact the MoEngage Support team, you can raise a ticket through the Support Web Form within the MoEngage dashboard. For more information, refer here.