FAQs - Data
Explore common questions and solutions for managing data within MoEngage. This section helps you troubleshoot data import failures, resolve issues with user profile updates and deletions, and understand various aspects of the Data API. You'll also find insights into data tracking policies and best practices for accurate data reflection.
- How to Fix UTF-8 File Encoding Issues?
- Why Are Location Values Not Updated on the User Profile?
- How to Use the Delete API Through a Connector Campaign to Delete Multiple User Profiles?
- Why Does the Periodic SFTP Import Fail with an Error?
- Why Is the User Import Status Showing as 'Processing'?
- Why Does a NoneType Comparison Error occur During SFTP/S3 Import?
- Why Creating a User Again After Deletion Using the Open GDPR API Is Not Possible?
- Why Is an Anonymous User Profile Created with an Uninstall Event Linked to a Campaign ID?
- Why Are Event Data Uploads From S3 Failing Due to a Timeout Error?
- How To Generate an Auth Token for the Data API?
- How To Verify User Deletion in MoEngage?
- What Is the Importance of the MoEngage API Key, and What Happens if It Is Updated?
- Why Is the New Data Type Not Reflecting in Data Management?
- Why Does the "Empty Rows" Error Occur When Importing a File?
- What Unique ID Values Does the System Accept?
- What Are the Key Points of the MoEngage Data Tracking Policy?
- Why Are Users Not Merged After Using the User Merge API?
- Why Are New Events or User Attributes Not Reflected on the Dashboard?
- How to Fix Common Errors with Simple Storage Service (S3) Import?
- What Are the Common File Import Errors in MoEngage?
- Why Is Domain Whitelisting Recommended Over IP Whitelisting for the Data API?
- What Are the Key Distinctions Between Encryption and Masking on the Data Management Page?
- Error Messages in the Browser Console due to CORS Policy
- Event & Category Name Update
- How can I import custom data to MoEngage?
- Triggered Campaigns not working on S2S events, how to resolve?