What Are the Common File Import Errors in MoEngage?

You may encounter errors when importing files using the Data Imports or User Imports feature in MoEngage. This article explains common errors and how to resolve them.

File errors:

Error message	Remedy
Error in uploading file	Verify that the file encoding is UTF-8 and all characters are UTF-8 decodable. Also, remove any non-ASCII characters.
Field larger than field limit	Ensure that each cell contains less than 128 KB (131,072 characters) of data.
The column value for the selected identifier attribute (ID), which in this case is {column_name}, is absent. For instance, refer to row {row_number} Event datetime missing. Please check your file. The column value for the selected identifier attribute (ID), which in this case is {column_name}, is absent. For instance, refer to row {row_number}; Column value found larger than the max size-limit. Please check opening and closing quotes in Row number: {row_number}	Verify that all required attributes (for example, ID values, event time values) are present.
Column value found larger than the max size-limit. Please check opening and closing quotes in Row number: {row_number}	Ensure the CSV field value does not exceed the allowed limit.
Number of rows in the file exceed the hourly limit, please get in touch with support to understand the allowed rate limits	Contact support to check rate limits as it has exceeded the allowed limit.
No data found in the file. Only Headers are present in the file, no other data found. The file only contains empty rows, no other data found.	Ensure the CSV file is not incomplete or empty.
A {user/aux} import with the same import name has already been used in a previous import. Please use a new unique import name.	Ensure the import or file name is unique.

You may notice a discrepancy between the total number of rows in your uploaded file and the processed rows. This occurs when you select Do not create new users during import. To ensure new users are created, do not select this option.

MoEngage allows you to import users and events using files stored in S3 or SFTP buckets. You may encounter the following errors when uploading files through S3 or SFTP using the Data Imports feature:

Credentials/ Connection issues:

Error message	Remedy
SFTP folder path not valid / connection issue / credentials failing / server down	Check your SFTP server configuration.
S3 server down, connection timeout, endpoint error connection	Verify the S3 connection settings.

You may encounter the following encryption and decryption errors when using the Data Imports feature:

Encryption/ Decryption errors:

Error message	Remedy
Decryption key is missing, please connect with Support team Decryption key is wrong; please crosscheck the private key	Verify that the correct decryption key is entered in the MoEngage dashboard.
Signing key verification failed Signing key missing, please enter the signing key Signing key verification failed, please recheck the signing key	Enter the correct signing key.
Unable to decrypt the file; please crosscheck the public encryption key	Verify and use the correct public encryption key.
File is not in encrypted format, please encrypt and retry	Ensure the file is encrypted with the correct encryption key.
File is in encrypted format, please setup PGP encryption in MoEngage to decrypt the file	If the file is encrypted, configure the encryption settings in the MoEngage dashboard. Edit the import to configure the decryption.