Before you send your first WhatsApp Campaign, you must understand the different statuses that a WhatsApp Campaign can take in MoEngage. You will also need to know how to view these campaigns and duplicate or delete them based on your requirements.
Status
The following table describes all the statuses of a WhatsApp campaign.
| Status | Description |
|---|---|
| Draft | The campaign is in a draft state and is not published. |
| Not Sent | The campaign is not sent to any of the target audience. |
| Sending | The campaign is being sent to the target audience. |
| Scheduled | The campaign is scheduled to be sent to the target audience. |
| Sent | The campaign is sent to all of the target audiences. |
| Active | The campaign is sent and the campaign is available for all target audiences. |
|
Paused |
The campaign is paused for all the target audiences. |
|
Stopped |
The campaign is stopped for all the target audiences. |
|
Expired |
The campaign is expired for all the target audiences. |
|
Under Review |
The campaign is under review using the campaign approval process. For more information, refer to Campaign Approval Workflow. |
|
Rejected |
The campaign has been rejected under the campaign approval process For more information, refer to Campaign Approval Workflow. |
For more information, refer to Campaign Approval Workflow.
View
Navigate to MoEngage Dashboard > Engage > All Campaigns page. Use the filters to search for the campaigns you want to view. MoEngage also provides you with a channel filter that lets you view all of the WhatsApp campaigns that you created.
You can then view your WhatsApp campaigns using one of the following methods:
-
- Click on the three-dot menu on the right-hand side and select View.
- Click on the campaign row to open the Campaign Info page.
Duplicate
Duplicate the WhatsApp campaign using one of the following methods:
- Navigate to MoEngage Dashboard > Engage > All Campaigns page.
- Use the filters to search for the campaign you want to duplicate. Now, do one of the following:
- Click on the three-dot menu and click on Duplicate.
- Click on the campaign to open the Campaign Info page. On this page, click on the
button.
Delete
You can only delete campaigns that are in a draft state. To access these campaigns, you can click on Drafts at the top of the Campaigns page.
To delete a WhatsApp campaign, you must:
- Navigate to MoEngage Dashboard > Engage > Drafts. You can also access drafts from the All Campaigns page.
- Do one of the following:
- Click on the
button in the Actions column for the campaign that you want to delete.
- You can also click on the check box along with the name of the campaign. Click Delete on the top bar as shown below. This will let you delete multiple drafts at the same time.
- Click on the