Overview

2-step verification or two-factor authentication (2FA) is a security measure that requires two different verification steps to access an account or system, rather than just a password. This adds an extra layer of protection against unauthorized access. 2FA requires the user to prove their identity in two separate ways, often combining "something they know" (like a password) with "something they have" (like a phone).

Advantages of 2-Step Verification

2-step verification provides you with the following advantages:

• Enhanced security: 2-step verification significantly strengthens account security, making it significantly harder for hackers to gain unauthorized access, even if they somehow obtain a password.
• Reduced risk of fraud and data breaches: By requiring a second factor, 2-step verification helps prevent unauthorized access to sensitive information, reducing the risk of fraud and data breaches.
• Compliance with regulations: Many industries and regulations now mandate 2-step verification to protect sensitive data, ensuring businesses meet compliance requirements like those for cybersecurity insurance and financial institutions.
• Increased customer trust: Implementing 2-step verification demonstrates a commitment to security, building customer trust and confidence in the organization's ability to protect their information.
• Reduced password fatigue: 2-step verification can help alleviate password fatigue by allowing users to use simpler, easier-to-remember passwords without compromising security.

2-Step Verification Implementation in MoEngage

MoEngage allows you to secure your MoEngage account (workspace) with 2-step verification. You can control users' access to your workspace with the following two factors:

• Email ID and password.
• Verification code (generated by the authentication app on the device). MoEngage supports 2-step verification through apps such as Google Authenticator, Twilio Authy, etc.

You can implement 2-step verification at:

• Workspace level: Administrators can manage 2-step verification for all users within a workspace.
  

  info	Information When an Admin creates a new workspace, MoEngage enables 2-step verification by default. They can enable and disable it for all team members' accounts in that workspace.

• User level: If the Admin has not enabled 2-step verification for all users at the workspace level, all users can manage 2-step verification for their respective accounts in My profile. For more information, refer to Manage Your Profile.

Disable 2-Step Verification at Workspace Level

MoEngage enables 2-step verification for a new workspace by default. To disable 2-step verification at the workspace level, perform the following steps:

1. On the left navigation menu in the MoEngage dashboard, click Settings > Account > Security.
   
2. On the Security page, click the 2-Step verification tab.
   

   info	Information The 2-Step Verification tab is available only to Admins.

3. In the 2-Step verification section, under Enable 2- Step Verification for your team-mates on this workspace, turn the Disable toggle on.
   The Disable pop-up window appears, prompting you to review the instructions carefully.
4. Select the Send email to your team check box.
5. Click Confirm.
   
   The 2-step verification is now successfully disabled for all users within that workspace. You can also click the report link below the Enable toggle to verify if your teammates have set up their devices. You can also download a CSV file that lists the status of 2-step verification for all team members' accounts.
   

Enable 2-Step Verification at Workspace Level

When you create a new workspace, MoEngage enables 2-step verification for that workspace by default. If you disabled it at the workspace level and want to enable it again, perform the following steps:

1. On the left navigation menu in the MoEngage dashboard, click Settings > Account > Security.
   
2. On the Security page, click the 2-Step verification tab.
   

   info	Information The 2-Step Verification tab is available only to Admins.

3. In the 2-Step verification section, under Enable 2-Step Verification for your teammates on this workspace, turn the Enable toggle on.
   The Enable pop-up window appears, prompting you to review the instructions carefully
4. Select the Send email to your team check box.
5. Click Confirm.
   
   The 2-step verification is now successfully enabled for all users in the current workspace.
6. You can also click the report link below the Disable toggle to verify if your teammates have set up their devices. You can also download a CSV file that lists the status of 2-step verification for all team members' accounts.
   
   

After you enable 2-step verification for your workspace, all users will be automatically logged out of the MoEngage dashboard. When they log in to the MoEngage dashboard again, they must set up 2-step verification on their device. For more information, refer to Set Up 2-Step Verification on Your Device.