Problem
The customer observes a discrepancy in event counts between mParticle and MoEngage while passing event data.
Explanation
- Data logging in MoEngage:
-
The first log is recorded when data from any platform reaches MoEngage.
- If no logs are visible for certain days, it usually indicates that:
- Requests did not reach MoEngage.
- Requests failed due to validation errors.
-
- Backdated events:
- If backdated events are passed (for example, 1,000 events sent on January 10 for January 1), the following occurs:
- These events appear under January 10 in the logs.
- However, in the behavior section of the dashboard, they are displayed under January 1.
- If the source platform uses a different logic for displaying event dates, discrepancies will occur.
- If backdated events are passed (for example, 1,000 events sent on January 10 for January 1), the following occurs:
info |
Information MoEngage processes data for any specific day using the current_time when the event is received, not the time when the event originally occurred through API (in the case of historical data). |