Manage Access Permissions

MoEngage allows you to add multiple team members to the same account. There are five access roles (Admin, Manager, Marketer, Developer, and Analyst) with different permissions. For more information on different access role permissions, refer to Access Roles.

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Note

We have revamped our Dashboard Settings. This article describes the steps to manage access permissions on the MoEngage Dashboard in both the revamped and old UIs.

To add members and manage their permissions,

  1. Navigate to:
    1. Revamped UI: Settings -> Account -> Team management.
    2. Old UI: Settings -> Account -> Teams
  2. Click the ellipsis icon next to the access role.
    Revamped UI Old UI

     

  3. Manage permissions as follows:
  • Role Change: Click the icon. The Edit role pop-up window is displayed. From the Access Role drop-down list, select a new role and click Done to save the changed role.
    ChangeRole.png
  • Revoke Access: Click the ReokeAccessfromTeam.png icon to revoke the account access from this member.
  • Grant Access: For a member with revoked access, click the icon to grant access again. 
  • Remove from Team: Click the RemoveFromTeam.png icon to remove the team member from the team.

If a member is not invited to an environment, you will see "Member not invited yet" under that environment for the member. You can change access to the team member only in the relevant environment.

If you face any issues with managing your team members and their permissions, contact the MoEngage Support team.

To contact the MoEngage Support team, you can raise a ticket through the Support Web Form within the MoEngage dashboard. For more information, refer here.
 

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