Why Isn’t the OSM Displayed After the Login Event?

Problem

The On-site Messaging (OSM) campaign is displayed only when the page is reloaded.

Explanation

  • The OSM campaign is set up on a web page without refreshing it after a Login event.
  • The campaign is intended for users who have performed the Login event.
  • When a user logs in, the event is captured on the backend, indicating that they are eligible for the campaign.
  • To trigger the OSM campaign, the user must view the webpage before the campaign is sent.

Solution

  • The page does not refresh automatically, so it is difficult to track the MOE_PAGE_VIEWED event.
  • As a result, the OSM campaign is displayed only after the page is manually refreshed.

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