Why Did the OSM Campaign Redirect to the “does not contain” URL?

Problem

The On-site Messaging (OSM) campaign must be displayed on websites whose URLs do not include the strings "offline centers" or "abc." However, it is currently being displayed on a website that contains the string "abc," which does not fulfill the condition.

The following screenshot shows where the OSM campaign must be displayed:

Screenshot 2025-02-10 at 12.37.23 PM.png

Solution

  1. The campaign segment uses OR conditions and displays the campaign if one condition is true.
  2. Replace the campaign segment's OR conditions with AND conditions.
  3. Ensure that all conditions belong to the URL “does not contain” when using the AND condition.

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