Why Do the Failed Counts in the Campaign Stats Donut and the Error Breakdown Not Match?

Problem 

The failed numbers in the campaign stats donut and the error breakdown do not match.

Explanation

  • The formula used to calculate failures in campaign statistics is Sent minus Delivered (Sent–Delivered).
  • The number of campaign errors could be higher due to various issues listed as failed to send according to the campaign's design.
  • Even though these errors occur, the statistics team may not include them as actual failures.
  • Those excluded errors could relate to a failure in personalization.

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