MoEngage automatically logs you out of your account in some scenarios. The following table lists those scenarios and how you can log in to your account again:
| Scenario | To log in again: |
|---|---|
| Your session expires. |
|
| You switch between workspaces that have different login methods. For example, workspace 1 uses Google Sign In only, and workspace 2 uses Single Sign On (SSO) only. |
|
| You switch between workspaces that have different authentication mechanisms. For example, 2-step verification is disabled in workspace 1 and enabled in workspace 2. |
|
|
Your Admin has not enabled 2-step verification at the workspace level, and you have logged in to your account. You or your admin enables 2FA settings for your workspace. |
|
| Your admin enables Google login or SSO options. |
|
| Your admin revokes your access within the workspace. | Request your admin to grant you access again. Otherwise, you cannot log in to your account. |
|
Your IT team enables firewall settings for your workspace, but your credentials do not match the firewall criteria. That is, your IP address does not match the list of IP addresses allowed to access the workspace. |
Contact your IT team to either change your IP address or change the IP addresses allowed to access the workspace. |
| Your admin changes your role. |
|