MoEngage allows you to reset 2-step verification in the following scenarios:

• You are unable to authenticate yourself using the verification code generated by the current authenticator app.
• You have used all recovery codes and want to generate a new set of codes.

To reset 2-step verification on your device, perform the following steps:

1. Try to log in to your account using your credentials, based on the login method configured for the account.
2. On the 2-Step Verification page, click Receive reset 2-step verification link via email.
   
3. On the 2-Step Verification page, click Send link.
   
   A login link to reset your 2FA is now sent to your email.
4. Open the email sent by MoEngage and click here to reset your 2FA credentials.
   
   After clicking, you are taken to the Login to your accounts page in a new tab on your browser.
   
5. Log in to your account using your credentials, based on the login method configured for the account. You are taken to the 2-Step Verification page.
6. Click Setup your device.
   
   The Set up your device authentication page appears. You must reset 2FA on your device.
   
7. Open the authenticator app on your device now (for example, Google Authenticator) and tap the icon.
   
   The Add an authentication code screen appears.
   
8. Use one of the following authentication options: 
   • Using a QR code
     1. Tap Scan a QR code. The Scan code screen appears.
        
     2. Scan the QR code on the Set your device authentication page. An authentication is added to your device. Your authentication app generates a 6-digit code
   • Using a setup key
     1. Tap Enter a setup key.
        
        

     2. On the Enter account details screen, enter the following details:

        Fields	Required	Description
        Account name	Optional	Type your account name.
        Your key	Yes	Type the 32-digit secret key displayed on the Set your device authentication page.
        Type of key	Optional	This is the type of your key. Supported values are: Time based: The OTP is generated based on the current time. Counter based: The  OTP is generated based on an incrementing counter. Select an option. In the following example, Time based is selected.

         

     3. Tap Add.
        An authentication is added to your device with the name you entered in the Account name box. Your device receives a new authentication, which appears below the previous authentication.
        
        In the future, you must use the verification code from the new instance only.
9.  In the Enter the 6 digit verification code box, type the 6-digit authentication code generated by your authentication app.

   info	Information Each authentication code your authentication app generates is valid only for 30 seconds. After that, your authentication app generates a new code.

   
10. Click Confirm. You have successfully reset the 2-step verification on your device.
11. Click Download recovery codes to access your account without your device. The recovery codes will be downloaded in the CSV file.

    info	Information You should store these codes securely and not share them with others. They serve as a backup or alternative method to verify your identity if you lose access to your primary 2-step verification device. For more information, refer to Recovery Codes.

    
12. Click Login. The Login to your accounts page appears.
    
13. You can log in to your account now. For more information, refer to Log in to MoEngage.