SMS and RCS Campaign Info
info

Information

RCS Campaign Info is an add-on feature. Contact your MoEngage CSM (customer success manager) or the Support team to enable it for your account.

Campaign Info refers to the details and information about an SMS & RCS campaign that you can view after the campaign has been published. You can view campaign information in the Info tab. Perform the following steps to access the Info tab:

  1. On the left navigation menu in the MoEngage dashboard, click Engage, and then click Campaigns.
  2. On the All campaigns page, click the campaign name link of the required campaign.
  3. On the Campaign info and analytics page, click the Info tab. The campaign info includes the following details:
Timeline Audience Trigger criteria Scheduling Conversion Goals Preview and Content

This section is available for One Time and Periodic campaigns. The timeline indicates the time taken for various stages in publishing the campaign and indicates the current state of the campaign. Note that the time displayed is based on the App's Timezone. This section contains information about the following:

  • Segmentation query: It contains information about when the segmentation query was started and when it was completed.
  • Campaign ready: It contains information about when the campaign was ready to be sent out from MoEngage after the required internal processing. For As Soon As Possible campaigns, this time will represent the campaign sending time. For scheduled campaigns with pre-compute selected, this will differ from the campaign scheduled campaigns.
  • First sent: It contains information about when the first batch of messages was sent from MoEngage and when the first message was sent.
  • Last sent: It contains information about when the last message was sent for the campaign.

SMS_Timeline.png

 

 

 

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