How to Use the Delete API Through a Connector Campaign to Delete Multiple User Profiles?

You can use the Delete API through a connector campaign to delete multiple user profiles without requiring a development or IT team. 

Instructions

Perform the following steps:

  1. Create a custom segment: 
    • Identify all users you want to delete from MoEngage and create a custom segment for them.
  2. Set up a connector campaign: 
    • Create a One-Time Custom Connector campaign. custom connector.png
    • Select the custom segment created as the Audience for this campaignuser audience.png
  3. Configure the API request: 
    • In the Step 2 Content page, add the API information in a POST call with appropriate headers and key-value pairs.content api.png
    • Use the following keys and values:
  4. Set delivery control:
    • To avoid request failures, set the request limit in delivery control to 4,000 requests per minute.
  5. Publish the campaign:
    • Publish the campaign to delete all users in the specified custom segment.
info

Information

  • This method does not apply to deleting anonymous user profiles.
  • Alternatively, you can raise a support ticket to request the deletion of user profiles.

 

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