Why Do Pop-Up and GIF In-App Campaigns Overlap?

Problem

Both a pop-up message and a GIF-based In-app message are displayed simultaneously, even though they were expected to appear separately.

Cause

This happens when both campaigns are configured to trigger on the same screen with identical trigger conditions. In such cases, the messages are delivered simultaneously.

Solution

To prevent overlap between these campaigns, try one of the following:

• Add a delay to one of the campaigns to ensure they don’t trigger at the same moment.
• Use different trigger conditions for each campaign.
• Place the campaigns on separate screens so only one message is displayed per user interaction.