Why Does the Screen Freeze After Closing the OSM Campaign?

Problem

The webpage experiences a temporary freeze after the On-site Messaging (OSM) campaign is closed.

Solution

To resolve the issue, ensure the following functions are included under Settings > Styling > Custom Attributes in the close button when closing the OSM campaign:

  • MoeOsm.trackDismiss();
  • MoeOsm.dismissMessage();

Screenshot 2025-01-22 at 3.27.15 PM.png

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