Why Does the "No Active Device Present for the User" Error Occur?

Problem

When sending push notifications in iOS to a reachable user, the error "No active device present for the user" appears.

info

Information

This error occurs when push notifications are not configured in your MoEngage workspace.

Solution

Perform the following steps:

  1. Configure push notifications in your MoEngage workspace at Settings > Channels > Push > App push > iOS (APNS).push ios.png
  2. After configuring, log out of your workspace and then log back in. Push notification services may take up to 30 minutes to start working.

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