Why Does Uploading .mp4 Files Fail?

Problem

When you attempt to upload .mp4 files to the email editor's image block, the following message appears:

“File Not Uploaded. Filetype Not Allowed”

Solution

Perform the following steps:

  • Convert the .mp4 file to a .gif file and then upload it to resolve the issue.
  • If you want to include .mp4 files in an email, you can have them as attachments or send them using a link in the email.
warning

Warning

MoEngage does not support .mp4 files.

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