Problem
When you attempt to upload .mp4 files to the email editor's image block, the following message appears:
“File Not Uploaded. Filetype Not Allowed”
Solution
Perform the following steps:
- Convert the .mp4 file to a .gif file and then upload it to resolve the issue.
- If you want to include .mp4 files in an email, you can have them as attachments or send them using a link in the email.
warning |
Warning MoEngage does not support .mp4 files. |