Introduction
The low-code Connected Apps platform allows you to connect seamlessly to an existing tool in your MarTech stack by creating a new MoEngage channel on the fly.
Step 1: Create a Connected App
Perform the following steps to create a Connected App:
- On the left navigation menu in the MoEngage dashboard, click App marketplace.
- On the App marketplace page, click + Create app.
- On the Create app dialog box, enter the following details:
Field Description App name
Type your App Name.
App type
Click Channel and then click Create.
This will add your Connected App as a Connected Channel in MoEngage. You are directed to the Connected App page.
Step 2: Add a Channel Connector
After creating a new Connected Channel, you must define the use cases for the channels. These use cases help you define how MoEngage will run and analyze campaigns for the App.
Refer to the following examples to understand the use cases:
Channels | Connectors (Use Cases) |
Retargeting Apps (TikTok, Snapchat, LinkedIn, and so on) |
|
Messaging Apps (Telegram, Line, Viber, WeChat, and so on) |
|
Support tools (Zendesk, Freshdesk, and so on) |
|
After you are ready with your use cases, you can add these Connectors to your App.
Step 2.1: Create a Config File
Every Connector needs a config to be used as a blueprint to instruct MoEngage to interact with the app. For more information on creating your config file for your connector, refer to the Channel Connector Config Guide here.
Step 2.2: Add a New Connector
After the config file is ready, perform the following steps to create a connector for your channel:
- On the Connected App page, click the Configure tab, and then click + Add configuration.
- In the Upload config section, upload the config file (.json) created in step 2.1. If the upload is successful, proceed to the next step.
- Click Add.
The Channel Connector is successfully added. It is ready to be integrated and used in campaigns.
info |
Information Click + Add configuration to add multiple connectors. |
Edit the connector config
If there are any issues with the earlier config, replace it with a new file.
- In the Upload config section, click the ellipse icon (
).
- Click Edit.
- Click the cross icon.
- Repeat the steps mentioned in step 2.2 to add the new config.
warning |
Warning Your existing campaigns will continue showing older fields and associated metrics. Changing your connectors while running campaigns is not recommended because this can lead to inconsistent behavior. |
Step 3: Integrate a Connected Channel
After adding a Channel Connector to your app, you must integrate your Connected Channel with MoEngage to use in your campaigns.
- On the Connected App page, click the Integrate tab, and then click + Add integration.
- In the Connection details section, enter the following details:
Term Description Connection name It is the readable name that can be used to identify the connector while creating campaigns.
Additional fields These would be available only if you have defined any other input fields in your connector config. Enter the details in these fields accordingly.
- Click Connect. You have successfully integrated your Channel App with MoEngage.
info |
Information You can add multiple integrations by clicking + Add integration. |
Step 4: Run Campaigns
After integrating your Connected Channel with MoEngage, you can run MoEngage campaigns. Follow the steps here to create a Connected App Campaign and analyze their performance.