Why Aren’t NOTIFICATION_SENT_ANDROID Events Generated for Some Push Campaigns?

Problem

Unable to send the NOTIFICATION_SENT_ANDROID event for specific Push campaigns, even though the event can be exported.

Solution

Perform the following steps:

  • Confirm that the Push campaign was sent to the end users.
  • Review the Amazon S3 (Simple Storage Service) or Streams export to see if the event for the Push campaign is present.
  • After this issue is resolved, events for the existing Inform campaigns will also be updated.
warning

Warning

The NOTIFICATION_SENT_ANDROID event is not supported for Push campaigns in Inform alerts.

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