Why Are Users Receiving Campaigns in the Wrong Time Zone?

Problem

The campaign is designed to be sent based on the user's local time zone. However, despite the intended timing, the campaign is being sent to users in the wrong time zone.

Explanation

  • When a campaign is intended to be sent in a user's time zone, it is typically scheduled to arrive in each user’s local time zone.
  • If the scheduled time has already passed in the user’s time zone, they may receive the campaign based on the original time zone it was set to (India time zone). 
  • This variation can result in users receiving the campaign at unexpected times.
    warning

    Warning


    Currently, there is no feature to prevent or filter out users who have already passed the scheduled time in their time zone.

     

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