Why Are Card Campaigns Delivered After the Expiration Time?

Explanation

  • A Card campaign remains visible in the inbox the day after it is delivered, regardless of a 1-day expiry date.
  • The card is expected to expire at midnight on the same day it is received or 24 hours after its initial sending time.

The following screenshot shows Card expiry settings:

Example

  • If you send a Card campaign on May 7, 2024, at 12:15:30 and it is delivered at 12:35:44 on the same day, you might expect it to expire on May 8, 2024, at 12:15:30. 
  • However, in MoEngage, it will expire on May 8, 2024, at 12:35:44.
info

Information

In MoEngage, card expiration is determined through calculations based on the delivery time.

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