Problem

The periodic Secure File Transfer Protocol (SFTP) import fails, and the following error occurs:

file not found at the location.

Solution

Perform the following steps:

1. Verify the error message: 
   • Navigate to the import page and review the error details.
   • Hover over the status to view the error message.
2. Check file location for first-time imports: 
   • Confirm that the file exists in the specified SFTP location.
   • If this error occurs during the first import attempt, ensure the file is placed in the correct folder.
3. Check for duplicate processing in periodic imports: 
   • For periodic imports, this error may occur if the file was already processed as part of another import.
4. Best practices for file management: 
   • Ensure each file is processed in only one import.
   • If the same file needs to be used for multiple imports, assign unique file names or store the files in separate folder paths.