Why Are Users Being Incorrectly Evaluated at the Global Exit Criteria?

Problem

Users are getting inaccurately evaluated at the global exit criteria.

Explanation

  • When creating a process flow and adding global exit criteria to verify an event, identify the starting point of the flow to find the corresponding trigger event.
  • Whenever users activate this trigger event, they automatically enter the flow.
  • Consequently, if the global exit criteria confirms the presence of the user in the flow, they will proceed through it and eventually exit.

Example

  • For instance, you configure global exit criteria to ensure users exit the flow if they perform a specific event, transaction_success_s2s.
  • However, all users are incorrectly evaluated as true for the global exit criteria, even if they had not performed the event Since entering the flow.

Solution

    • To resolve the issue, change the evaluation option from Since entering the flow  to Since exiting the previous node and increase the evaluation time.

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