Why Does the Zip Upload Fail When Uploading to an HTML Template?

Problem

Unable to upload the ZIP file to the HTML template in the Email campaign, resulting in the following error message:

Oh snap! Zip upload failed. Please contact our support team.

Prerequisites 

Ensure the ZIP file meets the following requirements during the upload process:

  • Ensure that the file size is under 5 MB.
  • Use a file name without the *, /, , &, ~, or " characters.
  • Include only one HTML file with inlined CSS.
  • Use JPG, JPEG, PNG, or GIF formats for images.
  • Ensure the image paths match the ZIP folder structure, including case sensitivity.

Explanation

  • HTML is a markup language where minor code issues do not usually impact rendering on the localhost or server.
  • The HTML editor accepts code without errors, so the uploaded code should be error-free.

Instructions

  • Ensure that both opening and closing tags exist because they are essential for proper functionality. For example, the correct code must look as follows:
    <div><p> contents  </p></div>
  • Ensure that all created classes have a corresponding closing tag. For example, the correct code must look as follows:
    .myclass{
    color:"red"
    }
    .mysecondclass{
    color:"blue"
    }
info

Information

You can perform checks on the utilized CSS.

Was this article helpful?
0 out of 0 found this helpful

How can we improve this article?