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  • User Guide
  • Developer Guide
  • Partner Guide
  • Use Cases
  • Resources
  • Contact Support
  • Getting Started
    • Overview
      • MoEngage Overview
      • Terms to Know
      • Feature or Product in Beta
    • Initial Setup
      • Sign Up with MoEngage or Create a New Account in MoEngage
      • Set Up 2-Step Verification on Your Device
      • Finish Your Account Setup as an Invited User
      • Log in to MoEngage
      • Dashboard Overview
      • Live and Test environments
      • Manage Your Profile
      • Manage Your Workspaces
      • Navigate to Your Account's Login Page
      • Forgot Password?
      • Reset 2-Step Verification on Your Device
      • Recovery Codes
      • Suggest a Feature
    • Migrate to MoEngage
      • Migrate or Transfer Push Tokens
    • Integration
      • Default Android SDK
      • Default Web SDK
      • Default iOS SDK
      • Shopify
      • Magento
      • WooCommerce
      • Integration Setup
      • Test users
      • Events Import Automation
      • Limits on Data Tracking {WIP}
      • Validating Android Integration
      • Integration Checklist
      • Reinstall Tracking
    • Integration Validation
      • Android Native Integration Validation
      • MoEngage Integration Validation and Tracker
      • Install/Uninstall/Reinstall Integration Validation
      • User Attribute/Profile Integration Validation
      • User Events Integration Validation
      • Android Push Notifications Integration Validation
      • iOS Push Notifications Integration Validation
      • Push Templates Integration Validation
      • In-App Notifications Integration Validation
    • FAQ - Getting Started
      • FAQs
  • Settings
    • Account
      • General Settings
        • Workspace Settings
      • API and API Keys
        • API Keys
        • API Keys Dashboard
      • Portfolio
        • Portfolio
      • Team Management
        • Manage Members
        • Access Role
        • Teams in MoEngage
        • Teams 2.0 in MoEngage
        • Campaign Approval Workflow
      • Audit Logs
        • Audit Logs
      • Security
        • Overview
        • Set Up the Login Method
        • Teams in MoEngage
        • 2-Step Verification or Two-Factor Authentication (2FA)
        • Firewall
        • MoEngage Access
        • Single Sign On SSO
        • Account Lockout
        • Automatic Logout
        • System for Cross-domain Identity Management (SCIM)
        • IP Whitelisting in MoEngage
        • Security Best Practices
      • Billing
        • Usage Details
        • Organization Details
        • Manage Subscription
      • FAQs - Account Management
        • How To Resolve reCAPTCHA Issues in the Browser When Logging In to the Dashboard?
        • Why Does Switching Between LIVE and TEST Environments Fail?
        • Why Is the User Unable to Log in to the Dashboard?
        • Why Is the OTP Not Received on Email for 2FA?
        • Suspicious Login Verification
        • User unable to log in
    • Analytics
      • Enable User Merging
      • Acquisition Tracking
      • Uninstall Tracking
    • Data Management
      • Overview Data Management
      • Data Management Alerts
    • Channels
      • Push
      • Email
      • SMS & RCS
      • WhatsApp
      • Delivery Controls
        • Campaign Audience Limit
        • Frequency capping
        • Do Not Disturb
        • Minimum delay between campaigns
        • Throttling
        • Send campaign in recipient's time zone
    • Advanced Settings
      • Global Control Group
      • Manage Tags
      • Locales
      • Add a Content API
      • Configure Custom Domain (Link Branding)
      • E.164 Phone Number Format
      • Mobile Number Standardization
      • Authorization Configuration with OAuth 2.0
      • Configure General UTM Parameters at Account Level
      • Add UTM Parameters to Campaigns
      • Campaign Attribution Settings
      • Campaign Attribution Settings
    • Reports and Alerts
      • Alert Management
        • Getting Started
          • Overview - Alert Management
          • Create an Alert
        • Manage Alerts
          • Managing Alerts
        • Alert Destinations
          • Webhooks
          • MS Teams
          • Slack
      • Dashboard Subscriptions
      • Proactive Assistant Settings
    • Miscellaneous
      • Settings - Inform
  • Data
    • Key Concepts
      • Overview - Data
      • Data Centers in MoEngage
      • Event Naming Conventions
      • Fair Usage Policy (FUP)
      • Data Archival Policies
      • Data Tracking Policies
      • Support for Object Data Type
      • Portfolio: Data Ingestion and Management
    • User Data
      • User Profile
      • Anonymous to Registered User Merge
      • Unified Identity (Identity Resolution)
      • Derived User Attributes
      • User Install Status
    • Event Data
      • A Complete Guide to Event Tracking
      • Derived Events & Attributes
      • Event Time and Received Time
    • Imports
      • Overview
        • Overview - Imports
      • Data Warehouses Imports
        • BigQuery Imports
        • Databricks Imports
        • Snowflake Imports
        • Import Datetime Attributes
      • File Based Imports
        • Import User Data Using CSV
        • Import Event Data Using CSV
        • S3 Imports
        • SFTP Imports
        • Using PGP Encryption in MoEngage
        • Auxiliary Data
    • Exports
      • Events
        • Data warehouse
          • BigQuery Exports
          • Databricks Exports
          • SFTP Exports
          • Snowflake Exports
          • S3 Exports
          • Redshift Exports
          • Google Cloud Storage (GCS) Exports
        • Streams
        • Data Export Glossary
        • Introduction - Event Data Exports
      • Segments
        • Outbound Segment Sync
        • Syncing Segments from One MoEngage App to Another
    • Computed Traits
      • Computed Traits - Overview
      • Create a Computed Trait
    • Privacy
      • Personal Data or Personally Identifiable Information (PII)
        • Untitled
        • Personal Data or Personally Identifiable Information (PII)
        • PII Data Encryption
        • PII Masking
        • PII Tokenized Sending
        • PII tokenized sending Bulk (Draft)
        • PII Masking on Personalised Preview
        • PII Data Centers
      • CCPA
      • GDPR
      • Apple Privacy Manifest Update
      • Android Advertising ID Tracking
    • FAQs - Data
      • Why Are Location Values Not Updated on the User Profile?
      • How to Use the Delete API Through a Connector Campaign to Delete Multiple User Profiles?
      • Why Does the Periodic SFTP Import Fail with a Error?
      • Why Is the User Import Status Showing as 'Processing'?
      • Why Does a NoneType Comparison Error occur During SFTP/S3 Import?
      • Why Creating a User Again After Deletion Using the Open GDPR API Is Not Possible?
      • Why Is an Anonymous User Profile Created with an Uninstall Event Linked to a Campaign ID?
      • Why Are Event Data Uploads From S3 Failing Due to a Timeout Error?
      • How To Generate an Auth Token for the Data API?
      • How To Verify User Deletion in MoEngage?
      • What Is the Importance of the MoEngage API Key, and What Happens if It Is Updated?
      • Why Is the New Data Type Not Reflecting in Data Management?
      • Why Does the "Empty Rows" Error Occur When Importing a File?
      • What Unique ID Values Does the System Accept?
      • What Are the Key Points of the MoEngage Data Tracking Policy?
      • Why Are Users Not Merged After Using the User Merge API?
      • Why Are New Events or User Attributes Not Reflected on the Dashboard?
      • How to Fix Common Errors with Simple Storage Service (S3) Import?
      • What Are the Common File Import Errors in MoEngage?
      • Why Is Domain Whitelisting Recommended Over IP Whitelisting for the Data API?
      • Why Does an Error Appear in the Preview File for Import?
      • What Are the Key Distinctions Between Encryption and Masking on the Data Management Page?
      • Error Messages in the Browser Console due to CORS Policy
      • Event & Category Name Update
      • How can I import custom data to MoEngage?
      • Triggered Campaigns not working on S2S events, how to resolve?
  • Segment
    • Segmentation
      • User Reachability ( Revamped Draft)
      • Waterfall Segmentation
      • Basics of Segmentation
      • Types of Segments
      • All Segments
      • Create Segments
      • Affinity Segments
      • File Segments
      • RFM Segments
      • Custom Segments
      • Segmentation in a Multi-Project Portfolio
      • Real-Time Segment Evaluation
      • Segmentation Filters Restructuring and Improvements- Change Summary
      • Warehouse Segments
      • Live Segments
    • Key concepts
      • Segment Nesting
      • User Merging
      • Filters in Segmentation
      • Aggregation Operations
      • Value Suggestions
      • Object Data Type in Segmentation
    • Reachability
      • User Reachability
      • Push Reachability
      • Email Reachability
      • SMS Reachability
      • WhatsApp Reachability
    • FAQs - Segment
      • How to remove empty, blank and null values from segmentation?
      • How to Troubleshoot Campaigns with Segmentation Scenarios Containing Date of Birth?
      • Why Is There a Mismatch in the Events and Users Count Between Data Warehouses and the MoEngage Dashboard?
      • Array Support in MoEngage
      • How to query for attributes with Blank Value
      • Unable to import users when the uploaded file contains 3 or lesser number of rows
  • Analyze
    • MoEngage Analytics
      • Overview
    • Analytics
      • Getting Started with Analytics
        • Overview
      • Users
        • Users - Overview
        • Analysis
      • Behavior
        • Behavior - Overview
        • Behavior Analysis
        • Advanced Behavior Analysis
      • Funnels
        • Funnels - Overview
        • Funnel Analysis
        • Advanced Funnel Analysis
      • Retention
        • Retention - Overview
        • Retention Analysis
        • Advanced Retention Analysis
      • Session and Source
        • Session and Source - Overview
        • Session and Source Analysis
        • Advanced Session and Source Analysis
      • User Paths
        • User Paths - Overview
        • User Path Analysis
      • Acquisition
      • Uninstall
      • Uninstall
      • Actionable Analytics
      • Compare Mode in Analytics
      • Alerts in Analytics
      • User Data Exports
    • Dashboards
      • MoEngage Dashboards
        • Overview
        • Key Metrics
        • Key Metrics (Old Version)
        • Campaign Stats
        • Best Time Analysis
        • Reachability
      • Custom Dashboards
      • My Studio
    • Custom Analysis
      • Open Analytics
      • Open Analytics using Google BigQuery
    • Analytics - How to
      • Different Count in MoEngage Analytics and Firebase Analytics
      • Understanding Count Differences in Behavior and Funnel Analyses
      • Different count in Analytics, Segmentation, Campaigns stats & Flows
      • Key Metrics Queries for Open Analytics
      • Reachability Queries for Open Analytics
      • Split Analysis on Attributes
      • Different count in Analytics & Segmentation
      • Explore the Number of Notifications Received by Users
      • Understanding Data Differences between Google Analytics and MoEngage
    • FAQs - Analyze
      • Why does the 0-1 bucket in 'total events per user' behavior analysis show no users?
      • Why is there a discrepancy in the behavior table for ingested data?
      • What causes unexpected event sequences in user paths?
      • Why do the campaign stats and campaign analytics show different counts?
      • Why do uninstall event counts in MoEngage differ from Google's data or show zero?
      • Why Does Real-Time Uninstall Tracking Differ from the Uninstall Status on the Dashboard?
      • Why does the behavior analysis show the In-App shown event after delivery, but the campaign performance chart doesn't?
      • Why Do Uninstall Counts Differ Between the Key Metrics Dashboard and Segmentation?
      • Uninstall Tracking
      • How to enable data exports for customers
      • While integrating with branch<>moengage, API fails with 404 error
      • Uninstall Data is not being tracked Under Key Metrics Tab
      • User Acquisition Data is not visible on the MoEngage Dashboard but is visible on Branch Dashboard
  • Campaigns and Channels
    • Getting Started
      • Introduction
        • MoEngage Channels
        • Delivery Types - MoEngage Channels
        • Campaign Drafts
        • Campaign Tags
        • Control Groups
      • Triggers
        • Event
          • Create an Event-Triggered Campaign
        • Business Event
          • Overview - Business Events
          • Business Event Triggered Campaigns
      • Campaign Content
        • Content APIs
        • Localize Campaign Messages
        • Accessible Campaigns in MoEngage
      • Message Personalization
        • Overview
        • Jinja Templating Language
        • Use Cases for Jinja
        • Dynamic Content Personalization
        • Personalized Preview
        • Personalize Content Using Recommendations
        • Personalize Content Using Content APIs
        • Personalize Content Using Content Blocks
        • Personalize Content Using Auxiliary Data
        • Common Personalization Errors and FAQs
    • Mobile Push
      • Getting Started with Mobile Push
        • Overview - Mobile Push
        • Configure Mobile Push
        • Preference Management for Push Notifications
        • Preview Settings
      • Create
        • Create Push Campaigns
        • Push Templates
        • Edit Push Campaigns
        • Personalize Push Campaigns
      • Notification Feature and Behavior
        • Broadcast Live Activities for iOS Push Campaigns
        • iOS Push Permission and Reachability
        • Android Push Permission and Reachability
        • Notification Actions
        • GIFs in Push Notifications
        • Push Notification Sounds
        • Push Notification Grouping
        • Push Notification Update
        • Push Notification Center Overview
        • Android Push Notification Channels
        • Android Push Heads-Up Notifications
        • Pre-Compute Segments and send Push at the right time
        • Push Notification behavior in Private Space and Hidden Mode
        • Notifications in iOS 15
        • Primary Device Per User
      • Analyze
        • Push Analytics and Info
        • Push Amplification™ and Delivery Impact
        • Push Amplification™ Plus and Delivery Impact
        • User Lookup
      • Troubleshooting and FAQs - Mobile Push
        • How to Resolve iOS Push Notification Issues in Native iOS and React Native (Clicks, Foreground Rendering, Deep Linking, Rich Landing)?
        • How to Disable Badge Reset in iOS Push Notifications?
        • How to Resolve iOS Push Notification Issues in Flutter (Clicks, Foreground Rendering, Deep Linking, Rich Landing)?
        • How to Resolve Push Notification Issues with Impression Tracking, Image Rendering, and Notification Disappearing?
        • How to Resolve Basic Push Template Issues in iOS Push Notifications?
        • FAQs - Mobile Push
        • How Will The Upcoming Updates To MoEngage's Server Certificates For APNS Impact Users?
        • How to Avoid Common Push Notification Issues on iOS Devices Using Capacitor, Swift, and MoEngage-iOS-SDK (Version 9.x.x)?
        • Why Aren't Deeplinks in Push Notifications Working on Android Devices?
        • Why Aren't Push Campaign Impressions Tracked on Android Devices?
        • Why Aren't Push Templates Displaying Correctly in iOS Push Notifications?
        • How to Avoid Push Template Issues in iOS Push Notifications When Notification Content Extension is Implemented?
        • How to Avoid Push Template Issues in iOS Push Notifications (SDK version 9.x.x) When Notification Content Extension is Not Implemented?
        • How to Avoid Push Template Issues in iOS Push Notifications (SDK version 8.x.x) When Notification Content Extension is Not Implemented?
        • How to Avoid Push Template Issues in iOS Push Notifications (SDK version 7.x.x) Without a Notification Content Extension?
        • Why Aren't Images Displayed in Push Notifications on iOS Devices?
        • Why Are Push Campaign Impressions Not Tracked on iOS Devices?
        • Why Are Deeplinks in Push Notifications Not Working on iOS Devices?
        • Why Do Push Notification Tests Often Fail for Mobile Numbers?
        • How to Check if a User is Part of a Campaign Segment?
        • How To Use the Push API To Send Notifications to Users Without a Custom Segment?
        • Why Are Timezone Campaigns Experiencing Delays During Trigger?
        • Why Are Deeplinks Not Copied from Android to iOS Push Notifications?
        • Can GIFs Be Used in Push Campaigns?
        • Why Is Push Notification Failing With the "Requestedentitywasnotfound" Error?
        • Why Are Android Impressions Dropping?
        • Why Push Notifications Do Not Work in the Killed State on Android?
        • Why Don't Push Notifications Work on iOS in All App States?
        • How to Avoid Common Push Notification Issues on iOS Devices Using Native iOS, Objective-C, and MoEngage-iOS-SDK (Versions 7.x.x , 8.x.x, 9.x.x)?
        • How to Avoid Common Push Notification Issues on iOS Devices Using Native iOS, Swift, and MoEngage-iOS-SDK (Versions 7.x.x , 8.x.x, 9.x.x)?
        • How to Avoid Common Push Notification Issues on iOS Devices Using Flutter, Objective-C, and MoEngage-iOS-SDK (Versions 7.x.x , 8.x.x, 9.x.x)?
        • How to Avoid Common Push Notification Issues on iOS Devices Using Flutter, Swift, and MoEngage-iOS-SDK (Versions 7.x.x , 8.x.x, 9.x.x)?
        • How to Avoid Common Push Notification Issues on iOS Devices Using React-Native, Swift, and MoEngage-iOS-SDK (Versions 7.x.x , 8.x.x, 9.x.x)?
        • How to Avoid Common Push Notification Issues on iOS Devices Using React-Native, Objective-C, and MoEngage-iOS-SDK (Versions 7.x.x , 8.x.x, 9.x.x)?
        • How to Avoid Common Push Notification Issues on iOS Devices Using iOS Objective C version 9.x.x?
        • How to Avoid Common Push Notification Issues on iOS Devices Using iOS Objective C version 8.x.x?
        • How to Avoid Common Push Notification Issues on iOS Devices Using iOS Objective C version 7.x.x?
        • How to Avoid Common Push Notification Issues on iOS Devices Using iOS Swift version 9.x.x?
        • How to Avoid Common Push Notification Issues on iOS Devices Using iOS Swift version 8.x.x?
        • How to Avoid Common Push Notification Issues on iOS Devices Using iOS Swift version 7.x.x?
        • How to Avoid Common Push Notification Issues on iOS Devices Using iOS SDK version 9.x.x?
        • How to Avoid Common Push Notification Issues on iOS Devices Using iOS SDK version 8.x.x?
        • How to Avoid Common Push Notification Issues on iOS Devices Using iOS SDK version 7.x.x?
        • Why Does the "APNS Client Connection" Error Occur?
        • Why Does the "DeviceTokenNotForTopic" Error Occur?
        • Why Does the "TopicDisallowed" Error Occur?
        • Why Does the "InvalidProviderToken" Error Occur?
        • Why Does the "BadDeviceToken" Error Occur?
        • Why Does the "No Active Device Present for the User" Error Occur?
        • Why Does the SDK Not Trigger the 'Unsubscribed To Push' Event?
        • How Do You Show a Timer With a Progress Bar in Rich Push Notifications?
        • Why Is the Template Backup Content Displayed Instead of the Basic Rich Push Content?
        • How to Configure FCM Authentication for Receiving Push Notifications?
        • Why Are Push Campaigns Resulting in an INVALID_SERVER_CREDS Error?
        • Why Is the “Sent” Count Lower Than the “Impressions” Count for Push?
        • Image Scaling and Aspect Ratio FAQs for Mobile Push
        • Small Icon Rendering Improperly
        • Why Do Push Templates Have Rendering Issues in Android?
        • How to Test Huawei Messaging Service for Push Amplification™ Plus post configuration of the same
        • Unable to show notification on the device
        • Reasons for Push Token Drop and how to fix it (Android)
        • How to Resolve a Push Token Drop in iOS
        • How to view unread/un-clicked notifications in Inbox
        • Limitations of Push Amplification™ Plus
        • How to enable content-available flag for iOS devices using Push API
        • Not receiving notifications on Xiaomi Devices
        • How to support title and subtitle in iOS push notifications?
        • Getting Google Authentication Error while sending Mobile Push notifications
        • Why Are Android Users Receiving Blank Notifications?
        • MismatchsenderId: How can I send push notifications?
        • Why Are End Users Not Receiving Push Notifications?
        • Troubleshoot Common Push Errors
      • Unknown Platform Targeting
    • Web Push
      • Getting Started with Web Push
        • Overview - Web Push
        • Configure Web Push Settings
        • Web Push Campaigns within 60 minutes
        • Web Push Permission and Reachability
      • Create
        • Create Web Push Campaign
        • Website Push For AMP
      • FAQs - Web Push
        • Google Chrome Spam Filter for Web Push Notifications on Android
        • FAQs - Web Push
        • Troubleshoot Common Push Errors
        • Why Do CTRs Go Over 100% of the Total Number of Impressions?
        • Why Aren’t NOTIFICATION_SENT_ANDROID Events Generated for Some Push Campaigns?
        • Why Does Acquiring Web Opt-In Violate the Content Security Policy Directive?
        • Why Is Push Campaign Sent Count Greater Than Reachable Users in Segment?
        • Why Did Users Fail To Receive the Event-Triggered Push Campaign?
        • Chrome app level permission behavior
        • Hide MoE Branding from Two step opt-in
        • How to migrate Web Push Subscribers from other platforms to MoEngage
        • "Quieter permissions" for Web Push Chrome Subscription
        • I see a difference between the number of web push notifications Successfully Sent and the Impressions. What could be the possible reasons?
        • What is the allowed character limit for title and message in web push notifications?
        • How to Validate Web SDK Integration
        • What Browsers and Versions Does MoEngage Support?
        • What are the ideal image sizes for browser push notifications?
        • How to Test a Notification Without User Details on Google Chrome?
        • How to Clear the Opt-In Permission from the Website on Google Chrome?
    • Email
      • Getting Started with Email
        • Custom Fonts
        • IP Addresses and Domains
        • Email Authentication Basics
        • Configure Email Channel
        • Configure Subscription Categories
        • Opt-in Management
        • Configure a Deep Linking Domain
        • Handle Unsubscribes in Emails
        • List-Unsubscribe Email
        • Email Warm-Up
        • Process of Email Warm-up
        • Sign In With Apple
        • Configure SSL Branded Links for SendGrid
        • Pre-Send Checklist
        • Email Setup and Content Validation
        • Configure Amazon SES Email Settings
        • Configure Sendgrid Email Settings
        • SendGrid IP Migration
        • Mail Privacy Protection (MPP) and Email Analytics
        • Promotional Campaigns vs. Transactional Campaigns
        • Email Onboarding
        • Improving Inbox Placement
        • Email Onboarding Questionnaire
        • Configure Data Privacy
        • Self-Service for Email Onboarding
        • Email Glossary
      • Create
        • Types of Email Campaigns
        • Create an Email Campaign
        • Create Content with the Drag and Drop Editor
        • Import and Use Template Groups in Email Content
        • Create Content with Custom HTML Editor
        • Add CC and BCC to Email
        • Add View in Browser (VIB) Link to Emails
        • Add File Attachments to Email
        • Add GIFs to Emails
        • Gmail Annotations
        • Track Email Unsubscribes
        • Customize your Email Content
        • Personalize Email Content
        • Inbox Previews
        • Working With the MoEngage Drag & Drop Email Editor
      • Analyze
        • Email Analytics and Info
      • Deliverability
        • Domain Reputation
          • Domain Reputation in MoEngage
          • Domain Reputation Issues and Preventive Measures
          • Google Postmaster Setup
        • Email Performance
          • Optimize the Email Performance
          • Checklist to Review Email Performance
        • Customer Lifecycle Campaigns
          • Use cases for Retail and E-commerce Industry
          • Use cases for Banking, Financial Services and Insurance Industries
          • Use cases for Food Industry
          • Use cases for Media and Entertainment Industry
        • Best Practices
          • Best Practices Regarding Sending Patterns
          • Best Practices Regarding Request Per Minute (RPM)
          • Best Practices to be Followed for Unsubscribe Link
          • Best Practices to be Followed for Segmentation Strategy
          • Best Practices to be Followed for Warm Up
          • Best Practices to be Followed within an Email Body (HTML Guidelines)
          • Best Practices to be Followed While Creating Subject Line and Sender address
          • Best Practices to be Followed While Collecting User Emails
          • Best Practices for Email Deliverability
        • FAQs
          • FAQ Regarding Ramp Up
          • FAQ Regarding Email Senders
          • FAQ Regarding Google Postmaster Data
          • FAQ Regarding Email Delivery Rates
        • Email Delivery Rates
        • Email Address Validation
        • Email Spam Checker
        • Self Debugging Email Deliverability Issues
        • Brand Indicators for Message Identification (BIMI)
        • Avoid Spam Traps
        • Inbox Placement
      • FAQs - Email
        • What are the auto-formats MoEngage performs on an HTML template added in the MoEngage email editor (Custom HTML Editor)?
        • What is Bot Activity in Email Marketing?
        • How to Find Users With Bounced Emails?
        • Why Does the Padding of an HTML Content Block Impact the Entire Template?
        • How To Modify the Row Name From Promotional to Content Block?
        • Why Does the Zip Upload Fail When Uploading to an HTML Template?
        • Why Does Personalization Not Work for Some Event Attributes?
        • Email Errors
        • Why Are UTM Parameters Not Tracked When the Embedded URL Redirects to WhatsApp?
        • Why Does Encryption or Decryption Fail in Email Campaigns?
        • Why Are Users Receiving Campaigns in the Wrong Time Zone?
        • Why Is the Click Rate Higher in Email Campaigns Compared to the Open Rate in Some Campaigns?
        • Is It Possible to Add or Remove Variations in a Scheduled Email Campaign?
        • Why Isn’t Email Content Displaying Correctly in Dark Mode?
        • Is It Possible to Embed Auto-Playable Videos Within Emails?
        • Why Does the SMTP Data Error Occur in Email Campaigns Sent Through Amazon SES?
        • Why Does the Missing SMTP Connector in Email Settings Error Occur?
        • How Is the Email Delivery Process Divided Between MoEngage and Other Connectors?
        • Why is the Font Changing in Sent Emails?
        • Why Is It Not Possible to Select Different Connectors in Email Connector Settings?
        • Why Does a Privacy Error Occur When Clicking Links in Emails?
        • Can Image Carousels Be Used in Emails?
        • Why Does Uploading .mp4 Files Fail?
        • How To Add Custom Unsubscribe Tracking?
        • Why Are Images Failing to Load in HTML Email Campaigns?
        • Why Is the Email Preview Text Shown Twice in Apple Mail?
        • Why Does the Annotation Text in the HTML Disappear?
        • How Is an Email Drop Event Generated?
        • Why Does an SMTP Service Disconnect Error Occur When Testing an Email Campaign?
        • Why Are the Open Rates High in an Email Campaign’s Monthly Report Exports?
        • Rendering Issues in HTML Templates
        • Rendering Emails in Mobile Devices for the Drag and Drop Editor
        • Sendgrid Unsubscribe tag is not substituted in the Email
        • Difference observed in count returned by segmentation and campaign segmentation.
        • Users are removed due to Personalization Failure
        • Why is the no. of emails sent lower than user segment count?
      • Create content with HTML editor
    • SMS & RCS
      • Getting Started with SMS
        • Introduction
          • Overview
          • SMS Glossary
        • Configure
          • Configure an MMS Sender
          • Overview
          • Configure Custom Connector (Service Provider)
          • Configure SMS & RCS General Settings
          • Configure Subscription & Keywords
          • Configure Data Privacy
        • Introduction to MMS
      • Getting Started with RCS
        • Introduction to RCS
        • Prerequisites
        • Configure an RCS Sender
        • RCS Templates
        • RCS Glossary
      • Create
        • Create an SMS and RCS Campaign
        • Personalize SMS and RCS Campaigns
        • Create an MMS Campaign
      • Analyze
        • MMS Campaign Info
        • Analyze MMS Campaigns
        • Analyze SMS and RCS Campaigns
        • SMS and RCS Campaign Info
        • SMS Campaign Analytics
      • FAQ
        • FAQs on RCS Campaigns
        • Common Errors in SMS and RCS Campaigns
        • Why Is There a Maximum Limit of 7 Days for Setting FC Values?
        • Why Does the Default SMS Connector Error Occur When Creating a Campaign?
        • Why Do SMS or Connector Campaigns Display Bad Request Errors?
        • What Does the Verification of a Custom Domain Fail?
      • Compliance and Deliverability
        • Understanding Explicit vs. Implicit Consent
        • Messaging Regulations for Europe
        • Messaging Regulations for Canada
        • Messaging Regulations for India
        • Messaging Regulations for US
        • DLT impact on SMS
        • TRAI Guidelines with Effect from October 1, 2024
      • SMS for North America region
        • Getting Started with SMS
        • Choosing a phone number
        • Subscription Management and Keywords
        • Fuzzy Opt-out
        • FAQs about Subscription Analytics
      • Troubleshoot Common SMS delivery Errors
    • In-App Message
      • Getting Started with In-App Message
        • Overview - In-App Message
      • Create
        • Create In-App Campaign
        • Create In-App Campaign for TV
        • Preview In-App Template In Your Phone
        • Test Your In-App Campaign
        • Create Navigation, DeepLinks, and Rich Landing
        • Using Custom Fonts in In-apps
        • Using Locales in In-App Messages
        • Contextual In-App Messages
        • Key-Value Pairs in In-App Campaigns
        • In-App Rating Prompt
      • Templates
        • Drag & Drop Editor
          • Drag and Drop Editor
          • Add Forms to your In-app Campaign
        • In-App Templates
        • HTML In-App Templates
        • Sample HTML In-app Templates
        • HTML Nudge Templates
        • Configure In-App HTML Templates Based on Dark and Light Modes
        • Self Handled In-App Template
        • Saving Customized Templates
        • Gamification templates
      • Analyze
        • Analyze In-app Campaigns
        • Campaign Delivery Mechanism for In-App Messaging
      • FAQs - In-App Messages
        • Why Do Pop-Up and GIF In-App Campaigns Overlap?
        • How to Make the Background of In-App Templates Transparent or Set It to Any Color?
        • How Do Self-Handled In-Apps Work in React Native?
        • Why Do In-app Nudges and Regular In-apps Overlap?
        • Why Do Issues Arise When Using OTF Fonts in CSS Styles of HTML In-app Templates?
        • Why Does Dynamically Enabling or Disabling In-Apps Fail?
        • Why Do Users Receive In-app Messages Even After the Flow Has Stopped?
        • How to Change the In-App Template Background Overlay Color and Transparency
        • Why Does the Video Upload to the Nudge Type In-app Campaign Fail?
        • Why Are Users Seeing an In-App Message Repeatedly?
        • Zero Impressions in InApp Campaign
        • How to Test In-App Campaigns
        • Why Does a Test In-App Fail to Render on Devices (In-App V2)?
        • Why are In-App Messages Displayed with a Delay After Opening the App?
        • Why Are In-App Campaign Impressions Zero?
    • On-site Message
      • Getting Started with On-Site Message
        • Overview - On-Site Message
      • Create
        • Create OSM Campaign
        • OSM Editor
        • Saving Customized Templates for OSM
        • Add Custom Attributes to Your Elements
        • Editing OSM Templates in Mobile Web
        • Using Locales in On-site Messages
        • Create OSM Campaign for TV
        • OSM Templates
        • OSM Templates (HTML Editor)
        • Personalization of OSM Content
        • Testing your On-site Messaging Campaigns
        • Exit Intent Technology
      • Analyze
        • Campaign Analytics for On-site Messaging Campaigns
        • Campaign Delivery: Mobile InApps and On-site Messaging Campaigns
      • FAQs - On-site Message
        • Why Are Unique Conversions Higher Than the On-Site Message Shown Event?
        • Why Is the Countdown Timer in OSM Static?
        • Why Does the New Editor of OSM Display an Error When Uploading Images?
        • Why Is the Popup TypeForm survey 2 Template Blank on the Preview Page?
        • Why Is Click Tracking Not Working for Some OSM Campaigns?
        • Why Is the Mobile Webpage Refreshed Repeatedly for OSM Users?
        • Why Do Users Receive OSM Campaigns Even After the Flow Has Stopped?
        • Why Isn’t the OSM Displayed After the Login Event?
        • How to Change the OSM Template Background Overlay Color and Transparency
        • Why Is the Campaign_id Absent in the MOE_RESPONSE_SUBMITED Event?
        • Why Does the Screen Freeze After Closing the OSM Campaign?
        • Why Did the OSM Campaign Redirect to the “does not contain” URL?
        • Why Is the Click Tracking Feature Not Recording Clicks in an OSM Campaign?
        • Why Is Redirection Not Working in OSM for iOS Devices?
        • Invoking Chrome Hard-ask through On-site Messaging
    • Cards
      • Getting Started with Cards
          \
        • Cards Overview
        • Configure Accessibility for Cards
        • Comparison of Cards and Push Notification Center
      • Create
        • Create a Card Campaign
        • Edit Card Campaigns and Show/Hide Cards
      • Analyze
        • Analyze Card Campaign
      • FAQs - Cards
        • How Does Allow Future Qualifiers Functionality Work?
        • Why Did the Payload for Card Campaigns Fail to Be Fetched?
        • How Are Cards Synced to SDK?
        • Why Are Cards Getting Auto-Duplicated While Editing?
        • Why Are Cards Not Removed Even After the Campaign Expiry?
        • What Is the Order of Appearance for MoEngage Cards?
        • Why Is the Sent Count for Cards Drastically Low Compared to Push?
        • What Is the Difference Between Fetch Cards and Get Cards Info?
        • Why Are Card Campaigns Delivered After the Expiration Time?
        • How to Test Cards on Your App
        • Why Is the Delivery of Cards Delayed?
        • Why Do I Receive Cards Even After the Card Campaign Is Paused in MoEngage?
        • Can I Add a Locale to Cards Campaigns in MoEngage?
        • When Does the MoEngage SDK Sync Card Data?
        • Why Are Self Handled Cards Not Getting Any Impressions?
        • Why Is There a Discrepancy in the Cards Sent and Impressions Count in Campaign Analytics and Segmentation and Analytics?
        • Why Is Card Data Not Getting Populated Based on the Entered Key Value?
        • Why Is the Impression Rate Low in Card Campaigns?
    • WhatsApp
      • Getting Started with WhatsApp
        • Introduction
        • Prerequisites
        • Configure WhatsApp
        • WhatsApp Templates
        • WhatsApp New Templates
      • Create
        • Create a WhatsApp Campaign
        • Modify WhatsApp Campaign
        • Personalization in WhatsApp
        • 2-way conversations
      • Analyze
        • Analyze WhatsApp Campaign
      • Troubleshooting and FAQs - WhatsApp
        • Why Do the Delivery Error Logs of Gupshup Display UNKNOWN_SUBSCRIBER?
        • Why Are Users Not Receiving the Message and the Campaign Metrics Not Updated?
        • Send dynamic button link in WhatsApp
        • Common Errors in WhatsApp Campaigns
    • Facebook Audience
      • Getting Started with Facebook Audience
        • Overview - Facebook Audience Campaign
        • Understanding Facebook setup for Custom Audience integration
        • Facebook Audience Settings on MoEngage dashboard
      • Create
        • Create a Facebook Audience Campaign
      • Troubleshooting and FAQs - Facebook Audience
        • Troubleshoot common errors in FB Audience
        • Common errors in Facebook audience campaign
      • Campaign Info and Analytics for Facebook Audience
    • Google Ads Audience
      • Getting Started with Google Ads Audience
        • Overview
        • Integrate Google Ads Audience
        • Understanding Google Ads Audience App
      • Create
        • Create a Google Ads Audience Campaign
      • Analyze
        • Google Ads Audience Campaign Analytics
    • Connectors
      • Getting Started with Connectors
        • Authorization Configuration with OAuth 2.0
      • Create
        • Create a Connector Campaign
        • Test Connectors
      • Analyze
        • Connector Analytics and Info
        • Connector Campaign Analytics
        • Send Data to Google Analytics
      • FAQs-Connectors
        • Why Is the Campaign-Level Control Group Unavailable in Connector Campaigns?
      • Send SMS using Connector
      • Integrating Facebook Ads
    • Connected Apps
      • Getting Started with Connected Apps
        • Overview
        • Create an App
        • Create a Channel Connector Config File
      • Create
        • Create a Connected App Campaign
      • Analyze
        • Connected Apps Campaign Analytics
    • Web Personalization
      • Getting Started with Web Personalization
        • Introduction
      • Create
        • Create a Web Personalization Campaign
      • Analyze
        • Analyze Web Personalization Campaign
      • Troubleshooting and FAQs - Web Personalization
        • Why Is Web Personalization in a Loading State?
    • Campaign Management and Reports
      • Message Archival
        • Message Archival
        • File Path and Naming Convention
        • File Contents
      • FAQs - Campaign Management
        • Why Does the Content API Show a 406 Error in Dashboard but a 200 Response in Postman?
        • What Causes the Delay in the Deletion of Content Blocks?
        • How Does the Login Process Work When Switching Between Live and Test Workspaces?
        • Why Is the Global Control Group Option Automatically Enabled When Editing a Campaign?
        • Why Do the Failed Counts in the Campaign Stats Donut and the Error Breakdown Not Match?
        • Why Does Parsing Jinja Template Format in the Personalization Preview Fail?
        • Why Are the URL Parameters in POST API Requests Not Obtained?
        • Why Do Periodic Child Campaigns Have Higher Stat Counts Compared to Periodic Parent Campaigns?
        • Why Is There a Mismatch in Sent and Delivery Metrics Between Gupshup and MoEngage?
        • Why Do the Unsubscribed Numbers Remain Unchanged for Total and Unique Occurrences?
        • How Does Preference Management Operate in Transactional and Promotional SMS Campaigns?
        • How to Restrict the Fractional Component from Displaying Two Values?
        • Why Is the Sent Count at Locale or Variations Level Missing for Campaign Reports?
        • Why Don't the Campaign Counts Match in Campaign Reports from Behaviour Analytics for the Same Duration?
      • All Campaigns - Search/View and Export Campaign Statistics
      • Campaign Analytics Page
      • Conversion and Attribution
      • Create Scheduled Campaign Reports
      • Create ad-hoc campaign reports
      • Campaign Versioning
      • Campaign Migration
    • Work-in-progress Articles
      • How to Template
      • Understand Status of Campaign
      • Acquisition attribution
      • Campaign Info
      • Email Clicks Analysis
      • Tracking Revenue Performance for Email Campaigns
      • Why is the no. of emails sent lower than user segment count?
  • Flows - Cross Channel Messaging
    • Getting Started
      • Overview - Flows
        • Overview - Flows
        • All Flows
      • Create Flows
        • Next-Generation Flows: Unlock Unprecedented Flexibility and Reliability
        • Create a Flow
        • Flow Templates
        • Linked Conditions
      • Configure Flows
        • Flow Settings
        • Frequency Capping (FC) and Do Not Disturb (DND) for Flows
    • Actions in Flows
      • Add Actions to Flows
      • Add Multiple Conversion Goals
      • Personalization in Flows
    • Conditions and Controls in Flows
      • Branching of Users in Flows
      • Force Move or Delay Users in Flows
    • Experimentation
      • Control Group In Flows
      • A/B Split in Flows
    • Intelligence in Flows
      • Intelligent Path Optimizer
      • Next Best Action in Flows
    • Edit Flows
      • Editing a Flow
      • Status of Flows
    • Analyze Flows
      • Analyze a Flow
      • Conversion Attribution in Flows
      • Debug Flows
      • Export Flows
      • Tracking Users in Flows
    • FAQs
      • Why Are Users Being Incorrectly Evaluated at the Global Exit Criteria?
      • Why Do Users Receive Both Versions of A/B Split Campaigns in a Flow?
      • Why Do Users Get Incorrectly Evaluated at Event Check?
      • Why Are Users Evaluated Inaccurately for the “All User” Flows?
      • Why Do Users Fail To Enter the Flow Despite Performing the Trigger Event?
      • Why Are Nested Filters Unavailable in the Target Audience Section in Flows?
      • Why Did Users Drop Off from a Specific Wait Node in a Flow?
      • How to Troubleshoot Shell Component Loading Error in Legacy Campaign Duplication?
      • Creation of Flows
      • Editing Flows
      • Analyzing Flows
      • Event Triggered Flows
      • User Merging and Flows
  • Inform
    • Overview
      • Overview - Inform
      • Emails in Inform
    • Create
      • Create Alert
      • Personalize Alert
      • Test Alert
      • Test Alert Logs
      • Dynamic Sender Routing
    • Analyze
      • All Alerts
      • Alert Analytics
      • Alert Info
      • Alert Logs
      • Alert Events in User Profile
      • Inform Reports
    • FAQs - Inform
      • Why Are the Statistics for SMS Inform Not Displayed?
  • Personalize
    • Overview
      • Overview - Personalize
      • Client-side versus Server-side personalization
      • Client-side versus Server-side Personalization
    • Client-side personalization
      • Client-side Personalization
        • Create Client-side personalization experience
        • Experience Analytics
        • View Personalize in action
      • Personalize Editor Capabilities
        • Prerequisites
        • Editing Elements in a Webpage with Personalize Editor
        • Personalizing content in Webpage
        • Editing elements in HTML
        • Hide an element
        • Tracking clicks
        • Rearranging elements
        • Delete an element
        • Additional functionalities
      • Personalize Editor: Widgets
        • Adding Widgets
        • Widget Library
    • Server-side personalization
      • Create Server-side Personalization Experience
      • Test Server-side Personalization Experience
      • Configure Server-side Personalization Settings
    • Split URL testing
      • Create a Split URL testing Experience
    • Things to know
      • How to manage flicker on websites
      • Content Security Policy and impact on Personalization
  • Decisioning
    • Offerings and Decision Policy
      • Overview
      • Offerings
      • FAQs on Offerings
      • Decision Policy
      • FAQs on Decision Policy
  • Content
    • Content Blocks
      • Content Blocks
    • Recommendations
      • Getting started
        • Overview
        • MoEngage Recommendations
      • Pre-requisites
        • Overview
        • Catalogs
        • Map User Actions Settings
      • Basic Recommendations
        • Overview - Basic Recommendations
        • Item Attribute Model
        • User Actions Model
        • Manage Basic Recommendations
        • Catalog Alerts
      • Advanced Recommendations
        • Overview - Advanced Recommendations
        • Algorithmic Explanation - Advanced Recommendations
        • Creating Advanced Recommendations
      • Personalizing campaign with recommendations
        • Using Recommendations in Email
        • Using Recommendations in Push
        • Using Recommendations in On-site Messaging
    • Landing Pages
      • Getting Started with Landing Pages
        • Overview
      • Create
        • Create a Landing Page
        • Landing Page Templates
        • Landing Page Editor
        • Personalize a Landing Page
      • Basic Recommendations
        • Overview - Basic Recommendations
        • Item Attribute Model
        • User Actions Model
        • Manage Basic Recommendations
        • Catalog Alerts
      • Analyze
        • Analyze Landing Pages
      • FAQ
        • How to Create a Menu Element
  • Intelligence
    • Merlin AI
      • Merlin AI Copywriter
      • Generate Push Messages with Merlin AI
    • Most Preferred Channel
      • Most Preferred Channel
    • A/B Testing
      • Intelligent Path Optimizer
      • What is A/B or Multivariate Testing
        • Overview
        • Manual Multivariate Experiment
        • Dynamic Multivariate Experiment
      • Create Multivariate Testing
        • Perform User Distribution Manually
        • Perform User Distribution Dynamically using Sherpa
        • Edit Multivariate Experiment
      • Analyze Multivariate Testing
        • Analyze Multivariate Experiments
        • Why do you need a control group?
        • How do we measure Uplift?
        • FAQs: Uplift, Multivariate Testing, Dynamic Multivariate Testing
    • Predict
      • What are Predictions?
        • Overview
        • Benefits
        • Predictions FAQ
      • Create
        • Create Predictions
        • Manage Predictions
        • Filter Predictions
      • Analyze
        • Analyze Predictions
    • Proactive Assistant
      • Proactive Assistant
    • Timing
      • Best time to send
      • Trigger Delay Optimization
  • Usecases
    • Merlin AI
      • Merlin AI Copywriter for Global and Local Language
    • Facebook
      • How to Retarget Customers Using Facebook
    • Cards
      • How to add Carousel Banners on App Home Page
      • Trigger Card Deletion through Custom Connector Campaigns
    • Analytics
    • Business Events
      • How to Alert drop in Stock Price using Business Events
      • How to Setup Price Drop Campaign Using Business Events
      • How to Send Notifications for a New Episode
    • Email
      • Redirecting from Email to WhatsApp
      • Send purchase confirmation emails
      • Capture Email Unsubscription reasons
      • How to Add Countdown Timer to Emails
      • How to Add Calendar Invites to Emails
    • Flows
      • Next Best Action
      • "Continue Your Streak" Campaigns
      • Providing Rewards to Create Habit Loops
      • How to Nudge Users to Renew Their Subscription
      • How to Reduce Loan Application Abandonment
      • How to Win Inactive Users Back
      • How to Create Post-Purchase Experiences
      • How to Reduce Browse Abandonment
      • How to Retarget Dropped-Off Customers
      • How to Create Welcome Experience for New Users
      • How to Cross-Sell Bill Payments
      • How to Reduce eKYC Abandonment
      • How to Nudge Your Guests to Extend Their Stay
      • How to Reduce Card Application Abandonment
      • How to Convert Free Trial Users into Paid Users
      • How Create Onboarding Experience in FinTech Products
      • Send Reminders to Customers using Flows
      • Next Best Action
    • In-App Message
      • How to Enrich User Profiles through In-App Surveys
      • How to Boost Conversions with In-App Pop-ups
      • Play videos in In-App Campaigns
      • Typeform survey in In-App Campaign
      • Gamification - In-App Smiley Slot Machine
      • Gamification - In-App Scratch Card
      • Gamification - In-App Spin the wheel
    • On-site Messaging (OSM)
      • How to Collect Leads from First-Time Users
      • How to Bring Users Back with Exit Intent Communications
      • How to Increase Newsletter Subscriptions
      • How to Collect First-Party Data Using Typeform
      • Gamification - OSM Spin the wheel with lead generation
      • Gamification - OSM Swipe Left and Right
      • Gamification - OSM Smiley Slot Machine
      • Gamification - OSM Scratch Card
      • OSM Lead Gen Template with mobile number validation
      • Rating Template for On-Site Messaging (OSM)
      • Campaigns to reward users
      • Campaign to capture user's birthday
      • Auto dismiss popup after form submission
    • Personalize
      • Send Personalized Coupon Codes to Your Users
      • How to Personalize Website Based on User Affinity
      • How to Recommend Personalized Products using Product Grids
    • Push
      • How to Recommend a Premium Card
      • How to Highlight an EMI Option
      • How to Inform Users About New Charging Station for EVs
      • How to Send Flight Status Updates
      • How to Message Users When They Enter a Location
      • How to Drive Users to Try Out Products at Store
      • How to Send a Card Payment Reminder
      • Sample A/B experiments for Push
    • Predictions
      • Increase the effectiveness of conversion campaigns
      • Improve channel engagement rate
      • Prevent user churn proactively
      • Promote a Product Category
    • Recommendations
      • Personalized Weekly Digests with Shopify Integration
      • How to Reduce Cart Abandonment on Shopify Stores
      • Using Recommendations Across Channels
      • How to Reduce Bounce Rates on Websites
      • How to Recommend Products to Increase the Average Cart Size
      • How to Use Recommendations to Announce Price Drop
      • Suggesting Listed Properties near to the User's Location
      • Cross-Selling Recommendations via Email
      • How to Nudge Users to Continue Watching Content
      • How to Drive Upsells Through Recommendations
      • How to Use Recommendations to Drive First Purchase
      • How to Recommend Content to Watch Next
      • How to Recommend a Back-in-Stock Product
      • Displaying dynamic number of products with DPM
      • Back in Stock Campaign
      • Cart abandonment campaign
      • How to Set Up a Price Drop Campaign
      • Cart Abandonment
      • Recommendation Campaign
      • Replenishment Campaign
    • Segmentation
      • How to Setup Birthday Email Campaign
      • How to Setup Birthday Push Campaign
      • How to Find a User in MoEngage
      • How to Identify Web Push subscribers
      • Test users in LIVE environment
      • How to Analyze web activity
      • How to Segment Uninstalled users
      • How to Target Users by App Version
      • How to Remind users to update App
    • WhatsApp
      • Conversational Messaging on WhatsApp
  • Contact Support
    • Overview
      • Overview - Inform
      • Settings - Inform
    • Create
      • Create Alert
      • Personalize Alert
      • Test Alert
      • Test Alert Logs
    • Analyze
      • All Alerts
      • Alert Analytics
      • Alert Info
      • Alert Logs
      • Alert Events in User Profile
  • Release Notes
    • Overview
      • Overview - Inform
      • Settings - Inform
    • Create
      • Create Alert
      • Personalize Alert
      • Test Alert
      • Test Alert Logs
    • Analyze
      • All Alerts
      • Alert Analytics
      • Alert Info
      • Alert Logs
      • Alert Events in User Profile
  • FAQs
    • General
      • TroubleShooting Template
      • Why conversion are not recorded in the campaign.
      • Dashboard Unresponsive.
      • Opens not tracked in Emails
      • TroubleShooting Template
  1. User Guide
  2. Inform
  3. Create

Create

This section contains articles related to creating Inform alerts in the MoEngage dashboard.

  • Create Alert
  • Personalize Alert
  • Test Alert
  • Test Alert Logs
  • Dynamic Sender Routing
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