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User Guide
Developer Guide
Partner Guide
Use Cases
Resources
Contact Support

User Guide
Developer Guide
Partner Guide
Use Cases
Resources
Contact Support

Release Notes
Contact Support
- Contact Support
Getting Started
Account Management
- Security
- Team Management
- FAQs - Account Management
Data
- Key Concepts
- User Data
- Event Data
- Data Management
  - Overview - Data Management
- Imports
  - Data Warehouses Imports
    Snowflake Imports
  - File Based Imports
    Using PGP Encryption in MoEngage
    Overview - Imports
    S3 Imports
    SFTP Imports
    Auxiliary Data
  - User imports - Revamp Summary
  - Import User Data
  - Import User Data
- Exports
  - Events
    Data warehouse
    Snowflake Exports
    S3 Exports
    Redshift Exports
    Google Cloud Storage (GCS) Exports
    BigQuery Exports
    Analyze the Volume of Data Exports
    Data Export Glossary
    Introduction - Event Data Exports
    MoEngage Streams
  - Segments
    Outbound Segment Sync
    Syncing Segments from One MoEngage App to Another
- Privacy
- FAQs - Data
Analyze
Segment
Campaigns and Channels
Campaign Management
- Campaign Creation
- Delivery Controls
- Campaign Analytics
- Campaign Reports
  - Create ad-hoc campaign reports
  - Create Scheduled Campaign Reports
- Advanced Capabilities
  - MoEngage Templating Language (Jinja)
    MoEngage Templating Language (JINJA)
    Use Cases for Jinja
  - Message Archival
  - Content APIs
  - Content APIs
  - Campaign Migration
  - Personalize Campaign Content Using Auxiliary Data
  - Localize campaign message
  - Configure Custom Domain
Flows - Cross Channel Messaging
- Getting Started
  - Overview - Flows
    Overview - Flows
    All Flows
  - Create Flows
    Create Flows
    Flow Templates
    Linked Conditions
  - Configure Flows
    Flow Settings
    Frequency Capping (FC) and Do Not Disturb (DND) for Flows
- Actions in Flows
- Branching Users
  - Branching of Users via Condition Stages
- Experimentation
  - Control Group In Flows
  - A/B Split in Flows
- Intelligence in Flows
  - Intelligent Path Optimizer
  - Next Best Action in Flows
- Edit Flows
  - Editing a Flow
  - Status of Flows
- Analyze Flows
- FAQs
Personalize
Recommendations
- Getting started
  - Overview
  - MoEngage Recommendations
- Pre-requisites
- Basic Recommendations
- Advanced Recommendations
- Personalizing campaign with recommendations
  - Using Recommendations in Push
  - Using Recommendations in Email
Inform
- Overview
  - Overview - Inform
  - Settings - Inform
- Create
- Analyze
Intelligence
- Merlin AI
  - Merlin AI Copywriter
  - Generate Push Messages with Merlin AI
- Most Preferred Channel
  - Most Preferred Channel
- A/B Testing
  - Intelligent Path Optimizer
  - What is A/B or Multivariate Testing
    Overview
    Manual Multivariate Experiment
    Dynamic Multivariate Experiment
  - Create Multivariate Testing
    Perform User Distribution Manually
    Perform User Distribution Dynamically using Sherpa
    Edit Multivariate Experiment
  - Analyze Multivariate Testing
    Analyze Multivariate Experiments
    Why do you need a control group?
    How do we measure Uplift?
    FAQs: Uplift, Multivariate Testing, Dynamic Multivariate Testing
- Predict
  - What are Predictions?
    Overview
    Benefits
    Predictions FAQ
  - Create
    Create Predictions
    Manage Predictions
    Filter Predictions
  - Analyze
    Analyze Predictions
- Proactive Assistant
  - Proactive Assistant
- Timing
  - Best time to send
  - Trigger Delay Optimization
Alert Management
- Getting Started
  - Overview - Alert Management
  - Create Alert
- Manage Alerts
  - Managing Alerts
Accessibility
- Overview - Accessibility
  - Embracing Accessibility With MoEngage
Use Cases

User Guide
Contact Support
Contact Support

Contact Support

Artificial Intelligence Resolution Agent (AIRA)
Raise a Support Ticket from the MoEngage Login Page
Deprecation of Email Support
Raise a Support Ticket Through MoEngage Dashboard
Support Issue Types and Priority
How Can I See My Support Tickets?

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