FAQs - Email
This section contains FAQs related to the email campaigns of MoEngage.
- What is Bot Activity in Email Marketing?
- How to Find Users With Bounced Emails?
- Why Does the Padding of an HTML Content Block Impact the Entire Template?
- How To Modify the Row Name From Promotional to Content Block?
- Why Does the Zip Upload Fail When Uploading to an HTML Template?
- Why Does Personalization Not Work for Some Event Attributes?
- Email Errors
- Why Are UTM Parameters Not Tracked When the Embedded URL Redirects to WhatsApp?
- Why Does Encryption or Decryption Fail in Email Campaigns?
- Why Are Users Receiving Campaigns in the Wrong Time Zone?
- Why Is the Click Rate Higher in Email Campaigns Compared to the Open Rate in Some Campaigns?
- Is It Possible to Add or Remove Variations in a Scheduled Email Campaign?
- Why Isn’t Email Content Displaying Correctly in Dark Mode?
- Is It Possible to Embed Auto-Playable Videos Within Emails?
- Why Does the SMTP Data Error Occur in Email Campaigns Sent Through Amazon SES?
- Why Does the Missing SMTP Connector in Email Settings Error Occur?
- Why Is It Not Possible to Select Different Connectors in Email Connector Settings?
- Why Does a Privacy Error Occur When Clicking Links in Emails?
- Can Image Carousels Be Used in Emails?
- Why Does Uploading .mp4 Files Fail?
- How To Add Custom Unsubscribe Tracking?
- Why Are Images Failing to Load in HTML Email Campaigns?
- Why Is the Email Preview Text Shown Twice in Apple Mail?
- Why Does the Annotation Text in the HTML Disappear?
- How Is an Email Drop Event Generated?
- Why Does an SMTP Service Disconnect Error Occur When Testing an Email Campaign?
- Why Are the Open Rates High in an Email Campaign’s Monthly Report Exports?
- Rendering Issues in HTML Templates
- Difference observed in count returned by segmentation and campaign segmentation.
- Users are removed due to Personalization Failure