Configure SMS, MMS & RCS General Settings

This article describes how to configure the General Settings for the SMS, MMS & RCS channels.

  1. On the left navigation menu in the MoEngage UI, go to Settings > Channels > SMS, MMS & RCS > General settings

    The following option is available:

    Field Description
    User attribute that stores user's mobile numbers

    Select the attribute that stores the mobile number of users from the drop-down list. The standard attribute for storing the user's mobile number is Mobile Number (Standard) in MoEngage, and this is selected in the drop-down list by default.

  2. Click Save to save the configuration.
  3. You can also set the mobile number format for the application. Click the Set the mobile number format link. You are taken to the Mobile number management page. For more information, refer to Mobile Number Standardization
    Screenshot 2025-09-11 at 2.13.24 PM.png

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