Edit campaign and Show/Hide Cards

Once you have created a Card campaign, there are certain rules basis which you can edit your campaigns.We recommend that you get yourself acquainted with Card campaign creation and the two types of Card campaign before proceeding.

Editing a Card Campaign

Case 1: Applicable for any one of the below criteria mentioned below

  • When not a single instance of the periodic or Smart trigger campaign has been sent 
  • When the one time General campaign has NOT been sent
CAN Edit CANNOT Edit
  • Campaign Name
  • Platform
  • Segmentation filters/type
  • Trigger condition
  • Message
  • Change scheduling start time & end time/date /time zone
  • Display controls
  • IF/AND events and trigger delay options (If Qualification criteria is “Based on Trigger Event”
  • Card qualification criteria (All users vs trigger based)
  • Conversion goal
  • Scheduling type
    • Can edit and change ASAP to scheduled/periodic
    • Can edit and change scheduled to periodic or periodic to scheduled
  •  Scheduling type
    • Cant edit and change scheduled/periodic campaign to ASAP

 Case 2: Applicable for any one of the below criteria mentioned below

  • When One or more instances of the Periodic or Smart trigger campaign have been sent 
  • When the one time General campaign has been sent
CAN Edit CANNOT Edit
  • Campaign Name
  • Platform
  • Segmentation filters/type
  • Trigger condition
  • Message
  • Change scheduling start time & end time/date /time zone
  • Display controls
  • IF/AND events and trigger delay options (If Qualification criteria is “Based on Trigger Event”
  • Card qualification criteria (All users vs trigger based)
  • Conversion goal
  • Scheduling type
    • Can edit and change ASAP to scheduled/periodic
    • Can edit and change scheduled to periodic or periodic to scheduled
  •  Scheduling type
    • Cant edit and change scheduled/periodic campaign to ASAP

Show/Hide Cards

Irrespective of the campaign state (sent/ Active/ Paused/Stopped), you can choose to show or hide your Card for the time being from Campaign Info page. The beauty of Show/Hide feature is that the campaign will continue to evaluate users based on the segmentation criteria but whether to show the card to the users or not will be determined by the Show/Hide option.

For eg. Lets say you want to run a promotion campaign where you are offering 10% coupon to the users who added the product to cart in last 7 days and didn't purchase. Now let's say due to some unexpected circumstances, you want to hold on sending out the promotion but don't want to lose capturing the customers who satisfy the segmentation criteria. In this case, you may keep running the campaign but switch OFF the Show card option. Once you want to resume sending out the promotions, switch ON the Show card option.

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What does Show or Hide card mean?

  • When Show Card is switched ON: The Card will be shown to the user i.e. will be delivered to user’s Inbox

  • When Show Card is switched OFF: The Card will be temporarily hidden i.e. for the time being Card will not be delivered to Inbox when user opens the Inbox.

The Card will still remain with us with status as “Hidden” .Once the setting is turned back to “Show Card” Card will be marked eligible to be shown in the app inbox. It will be delivered to the Inbox the next time user opens their app inbox. 

The different campaign states and the Show/Hide behaviour are explained in more detail below:

Campaign status Campaign type Show/Hide logic
SENT Any qualification criteria

SHOW CARD will be switched ON by default.

You can switch it OFF anytime

ACTIVE

Periodic

OR

Smart Trigger

SHOW CARD will be switched ON by default.

You can switch it OFF anytime

PAUSED  Periodic

OR

On Trigger Event

As soon as the campaign is paused, SHOW CARD will be turned OFF. 

You can switch it ON anytime

RESUMED  Periodic

OR

On Trigger Event

 

As soon as the campaign is resumed, SHOW CARD will be turned ON.

You can switch it OFF anytime

STOPPED Applicable for Campaigns in Sending Stage (One-time campaigns & child instances of periodic campaigns)

As soon as the campaign is stopped, SHOW CARD will be turned OFF. 

You can switch it ON anytime

 Please Note

  • Campaign can only be resumed once its paused
  • A stopped campaign cannot be made active again
  • Show Card is applicable to the users for whom the Card has already been delivered as well as the new users who will qualify for the campaign.
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