Overview

The Usage page helps you understand and track your monthly usage across various billing metrics, such as Custom User Actions (Events), System-Generated Events, Monthly Active Users (MAUs), Billable Monthly Tracked Users (MTUs), and more, across all workspaces. This enables you to manage your usage patterns and build transparency in billing. The following image shows the Usage dashboard:

Available Metrics

The following table lists the metrics available on the Usage page:

Access the Usage Page

To access the Usage page, perform the following step:

1. On the left navigation menu in the MoEngage dashboard, click Settings > Account > Billing.
2. On the Billing page, select the Usage tab.
   
   

   Permissions to Access

   The following table describes the permissions required to access and use the Usage page:

   Permission component	Permission Name	Details
   Usage and Billing	View Usage	Grants read-only access to the usage page. You can change filters, select a data range, and view billing charts and trends. Note: You will see the workspaces only if for those workspaces ALL the following criteria are satisfied: - They are attached to the same Billing account as the current workspace - You have Usage and Billing >> View Usage permissions for those workspaces
   Usage and Billing	Download	Allows you to download charts and tables directly from the MoEngage dashboard.
   Alert Manager	Manage alerts	Allows you to create or edit alerts on any of the billing metrics. Refer to the Alert permissions here.

Analyze Your Usage Trends

The Usage Trends section allows you to visualize data patterns for different metrics. This section explains how to use the filters and controls to analyze your data.

Step 1: Filter Your Data

Select the data you want to analyze using the filters at the top of the page:

• Select workspaces: Choose one or more workspaces to include in the analysis.
  Note: By default, your current workspace is selected. You will only see the workspaces for which the following criteria is met:
  - They are mapped to the same Billing account as the current workspace
  - You have the necessary permissions in these workspaces (refer to the Permissions to access section above)
  
• Select date range: Define the time period. You can choose Last month, This Month, or a Custom range (up to the last 12 months). The selected date range is also applicable for the chart/table view.
  
  
  

  info	Information By default, the page shows data for the current calendar month. Usage data is available October 2025 onwards.   All metrics are tracked based on your workspace's configured timezone.

Step 2: View and Interpret the Trends

After you've filtered your data, use the controls to customize your chart/table view. You can use these controls to explore any metric:

• Metric Selection: Select a relevant category (Events or MTUs)
• Granularity: View data aggregated Monthly, Quarterly or Annually.
• Chart and Table View: Switch between a line chart for quick visual analysis and a table for exact numbers.

For example, to see the trend of all custom events you've tracked over the last 3 months, perform the following steps:

1. In the Data section, in the category drop-down list, select the metric you want to view.
   Note: The Events category is selected by default.
2. Set the granularity to Monthly, Quarterly, or Annually (as needed).
   Note: The Monthly granularity is selected by default.
3. Select the chart or table icons to switch between a visual graph and a detailed data table.
   Note: The Chart view is selected by default.

The display shows the total count of different metrics in your selected timeframe:

Step 3: Export and Download Your Data

You can export your analysis for reporting and record-keeping.

• In the chart view, click Export Chart to download the graph as a PNG file.
• In the table view, click Download Table to download the raw data as a CSV file.

Create and Manage Alerts

You can monitor your MoEngage services by creating custom alerts. This allows you to stay proactively aware of your usage trends and receive notifications when they exceed a defined limit, helping you avoid unexpected overages. To create an alert, perform the following steps:

1. Click Manage alerts in the upper-right corner.
   
   The Alert management page appears.
2. Click + Create alert in the upper-right corner.
3. On the Create Alert page, enter the General details:
   • Alert name: Enter a unique name for your alert.
   • Create Alerts On: Campaign Stats is selected by default. To monitor usage and billing metrics, select Billing. 
   • Send Alert On: Select your primary notification channel (for example, Email).
   • (Optional) Click + Add alert destination to configure Slack, MS Teams, or Webhooks as an alert destination. For more information, refer to Alert Destinations.
4. Define the Alert condition:
   • In the Send alerts when list, select the metric you want to monitor (for example, Total Tracked Events, Total Monthly Active Users (MAUs), Web Active Users. For a full list of available metrics, refer to the Available Metrics. 
   • Set the threshold logic (for example, Is greater than) and enter the numerical limit in the input box.
5. In the Members section, select the team members who should receive these notifications.
   Note: You can add any registered MoEngage UI user to the alert.
6. Click Create.

How Alerts Work

MoEngage monitors your usage daily. You receive a notification as soon as the daily scan identifies that your usage exceeds a defined threshold.

• Evaluation Time: MoEngage evaluates alerts daily.

• Data Scanned: MoEngage scans usage data accumulated up to the evaluation time and compares it against your set limits.

FAQs