Organization Details

The Organization tab provides the details of your organization's agreement with MoEngage.

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Prerequisites

You must have the Growth or Enterprise plan to view or edit your organization details.
Users must have the View permission for Usage and Billing to view the organization details.
Users must have the Create & Manage permission for Usage and Billing to edit the organization details.

View Organization Details

info	Information Users on the Starter plan cannot view the organization details on the Organization tab.

Perform the following steps to view the organization's details:

On the left navigation menu in the MoEngage dashboard, click Settings > Billing.
On the Billing page, select the Organization tab.

On the Organization tab, you can view the following details:

Section	Fields	Description
Account Details	Organization name	This field specifies the name of your organization.
	Industry	This field specifies the industry in which your organization operates. For example, banking or e-commerce.
	Admin contacts	This field specifies the email address(s) of your admins in the organization. MoEngage will send invoices, overages, and other organization-related messages to this email address.
Contract Information	Contract Effective Date	This field shows the date on which the contract for the organization was signed.
	Contract renewal date	This field shows the date on which the contract is renewed for the organization.
	Billing frequency	The field shows the frequency at which the organization is billed.
	Plan name	This field shows the name of the current active plan configured for your workspace. Note: To update your account, contact your MoEngage Customer Success Manager.
	FUP Value	This field displays the threshold or limit established in the Fair Usage Policy (FUP). The FUP outlines guidelines and rules to guarantee equitable and non-discriminatory access to MoEngage resources for all customers. For more information, refer here.
	FUP Type	This field shows the type of policy (FUP) applied. The FUP type defines whether you are charged for utilising All Events or Custom Events.
	Data Retention Period	This field shows how long your data is kept within the organization.
	Subscription code	This field shows the subscription code entered (used to upgrade the plan details). Note: If you have already subscribed to a plan but have not received a subscription code, contact your customer success manager.

Edit Organization Details

info	Information You can edit only the Admin contacts field in the Account details section.

To edit the organization details, perform the following steps:

On the left navigation menu in the MoEngage dashboard, click Settings > Billing.
On the Billing page, select the Organization tab.
On the Organization tab, click the Edit link.
On the Edit admin contacts pop-up window, edit the existing admin contacts as necessary. You can add multiple email addresses, separate them with a comma, and press Enter.
Click Save.

Your organization details are updated successfully.