Select the channel you want to add to the flow.

Adding Actions in Canvas

On the MoEngage Canvas, do the following:

1. Click + to add the campaigns.

2. Click one of the campaigns:

   Push

   When a user reaches this stage, a push is sent to the user if the user has active devices. Marketers can configure messages for Andriod, iOS, and Web devices simultaneously.

   Marketers can set the new push message (personalize-able on User attributes) or import the message from an existing campaign using the campaign id of that campaign.
   

   

   Email

   When a user reaches this stage, an email is sent to the active email subscription of the user.

   Marketers can create the email from scratch or use an existing email template.

   

   SMS

   When a user reaches this stage, an SMS is sent to the user as per the SMS settings.

   • For more information about planning to use SMS in your Flows, refer to Configured SMS Settings.
   • For more information about personalizing your SMS message, refer to Personalization.

   

   Onsite Message

   When used in the flow, an onsite message will be shown to the user that reaches this stage of the flow when they satisfy the trigger conditions.

   

   In-App

   When a user reaches this stage, an in-app message is sent when the user satisfies the trigger condition within the configured schedule for the in-app message.

   You can personalize the in-app message using the user attribute, flow user event attributes, In-App trigger event attribute, and flow entry event attribute.

   

   Facebook

   When a user reaches this stage, the user will receive a message based on Facebook settings.

   
3. Click the pen icon to edit the campaign.
   OR
   Click delete to delete the campaign from the flow.

Next Steps

• Add conditions to flows
• Add controls to flows
• Add multiple goals to flows